refund
The estimated bill is $5, but the actual cost is $11.99, which is much higher than expected. I request a refund and stop using the service
Check #3625894B-000
17 Replies
Project ID:
N/ASolution
for billing related help, please email billing@railway.app
I sent it, but only the robot replied to me
Hey there!
Thanks for reaching out to Railway. This is an automated response acknowledging your message.
To receive a response, please re-send your email from the email address registered to your Railway account.
Kindly note that this mailbox is intended for billing enquiries only - we do not respond to other queries over this channel. Check out our docs for more information.
Thanks,
The Railway Team
please re-send your email from the email address registered to your Railway account.
Still not working, the robot replied to me with the same answer my email momeigui@gmail.com
are you emailing with the same email that is displayed in your railway account?
yes
how can you be sure?
okay thats not the same message
This email seems to only have robots
read the email please
This is an automated response acknowledging your messagekeyword: acknowledging
There is another keyword: Kindly note that this mailbox is intended for billing enquiries only - we do not respond to other queries over this channel.
Does it mean that this email is not being viewed by humans
and what makes you think your billing enquiry is not a billing enquiry
its an acknowledgement email, the emails will latter be reviewed by a team member, im not sure where your confusion is coming from
Ok, I will wait for a reply
in the future, please dont jump to these kinds of conclusions