R
Railway

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refund

Aamorspem8/24/2023
The estimated bill is $5, but the actual cost is $11.99, which is much higher than expected. I request a refund and stop using the service
Check  #3625894B-000
Solution:
for billing related help, please email billing@railway.app
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Solution
Bbrody1928/24/2023
for billing related help, please email billing@railway.app
Aamorspem8/24/2023
I sent it, but only the robot replied to me
Hey there!

Thanks for reaching out to Railway. This is an automated response acknowledging your message.

To receive a response, please re-send your email from the email address registered to your Railway account.

Kindly note that this mailbox is intended for billing enquiries only - we do not respond to other queries over this channel. Check out our docs for more information.

Thanks,
The Railway Team
Bbrody1928/24/2023
please re-send your email from the email address registered to your Railway account.
Aamorspem8/24/2023
Still not working, the robot replied to me with the same answer my email momeigui@gmail.com
Bbrody1928/24/2023
are you emailing with the same email that is displayed in your railway account?
Aamorspem8/24/2023
yes
Bbrody1928/24/2023
how can you be sure?
Aamorspem8/24/2023
Aamorspem8/24/2023
Bbrody1928/24/2023
okay thats not the same message
Aamorspem8/24/2023
This email seems to only have robots
Bbrody1928/24/2023
read the email please
This is an automated response acknowledging your message
keyword: acknowledging
Aamorspem8/24/2023
There is another keyword: Kindly note that this mailbox is intended for billing enquiries only - we do not respond to other queries over this channel.
Does it mean that this email is not being viewed by humans
Bbrody1928/24/2023
and what makes you think your billing enquiry is not a billing enquiry
its an acknowledgement email, the emails will latter be reviewed by a team member, im not sure where your confusion is coming from
Aamorspem8/24/2023
Ok, I will wait for a reply
Bbrody1928/24/2023
in the future, please dont jump to these kinds of conclusions

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