Nobody answering emails on billing

How come nobody is answering the emails i send to billing@railway.app?

a8c3ec2f-e491-45cc-a338-2abe95233acb

when did you send your email?

since 1st of august
and another yesterday

Did you email from the email that your Railway account was made from?

yes
using that email, which is my business email

Thread has been flagged to Railway team by @Adam.

Hi?
I am sorry to say this, but i think you guys should improve customer service

thats a bot

Oh sorry

can you show us the response you got the last time you emailed billing@railway.app?

sure

this was yesterday

these are the two different days

you used .com
its .app
but can you not hide the message of the second email

no.. look:

sure

yes that one went to .app but you had previously sent to .com

Ok I will send you the sequence so you can follow me. The first time i made a mistake and sent it to .com, the second was to .app, and the third was to .app

Hope its better to understand now

Maybe you can explain it here and there is no need for email then

its just regarding how this works.

if i use $0.01 for example, i get charged 5usd - the same if i use $4.99?

correct

that applies to all hobby accounts from july on?

august 3rd was the deprecation date

ok great. thank you
I just wanted to know why i was consuming 5usd exactly

i mean it does tell you there is a fee right there lol

-5+5+0.64 isn't quite $5usd
so i know there is a fee based on the plans.. that's why i am checking with you guys

the included usage covers the 64 cents, then you are just left with the 5$ fee, theres nothing wrong with the math in the screenshot
!resolve

@Brody has marked this thread as resolved.

Each month, you pay at least 5$ to cover the subscription cost. With that 5$ cost, 5$ of usage is included. Since your usage is ~0.64$, you don't have to pay for any additional usage
Simple questions like these can be answered here. Your question was likely deprioritized because it is answered so often here

To be very frank, @🇩🇴gmcamposano - we get 100 emails a day, and it's likely that this was buried. With that siad, Hobby devs don't get access to email support.

ok i understand

Unless the billing question is something like: "I need a refund" - explaining the discount system isn't something that we can do ad infinium.
We have the docs for that, now, if you were like- "I don't get this, heres some tips to make it clear."- then it moves into enhancement territory.

thanks for clearing it up

Espero que puedas perdonarnos 🙇

hablas buen español
están siempre perdonados... me encanta su platafoma
Well have a great day