Nobody answering emails on billing

How come nobody is answering the emails i send to [email protected]?
40 Replies
Percy
Percy15mo ago
Project ID: a8c3ec2f-e491-45cc-a338-2abe95233acb
🇩🇴gmcamposano
a8c3ec2f-e491-45cc-a338-2abe95233acb
Adam
Adam15mo ago
when did you send your email?
🇩🇴gmcamposano
since 1st of august and another yesterday
Adam
Adam15mo ago
Did you email from the email that your Railway account was made from?
🇩🇴gmcamposano
yes using that email, which is my business email
Duchess
Duchess15mo ago
Thread has been flagged to Railway team by @Adam.
🇩🇴gmcamposano
Hi? I am sorry to say this, but i think you guys should improve customer service
Brody
Brody15mo ago
thats a bot
🇩🇴gmcamposano
Oh sorry
Brody
Brody15mo ago
can you show us the response you got the last time you emailed [email protected]?
🇩🇴gmcamposano
sure
🇩🇴gmcamposano
this was yesterday
🇩🇴gmcamposano
these are the two different days
Brody
Brody15mo ago
you used .com its .app but can you not hide the message of the second email
🇩🇴gmcamposano
no.. look:
🇩🇴gmcamposano
sure
Brody
Brody15mo ago
yes that one went to .app but you had previously sent to .com
🇩🇴gmcamposano
Ok I will send you the sequence so you can follow me. The first time i made a mistake and sent it to .com, the second was to .app, and the third was to .app
🇩🇴gmcamposano
Hope its better to understand now
🇩🇴gmcamposano
Maybe you can explain it here and there is no need for email then
🇩🇴gmcamposano
its just regarding how this works.
🇩🇴gmcamposano
if i use $0.01 for example, i get charged 5usd - the same if i use $4.99?
Brody
Brody15mo ago
correct
🇩🇴gmcamposano
that applies to all hobby accounts from july on?
Brody
Brody15mo ago
august 3rd was the deprecation date
🇩🇴gmcamposano
ok great. thank you I just wanted to know why i was consuming 5usd exactly
Brody
Brody15mo ago
i mean it does tell you there is a fee right there lol
🇩🇴gmcamposano
-5+5+0.64 isn't quite $5usd so i know there is a fee based on the plans.. that's why i am checking with you guys
Brody
Brody15mo ago
the included usage covers the 64 cents, then you are just left with the 5$ fee, theres nothing wrong with the math in the screenshot !resolve
Duchess
Duchess15mo ago
@Brody has marked this thread as resolved.
Adam
Adam15mo ago
Each month, you pay at least 5$ to cover the subscription cost. With that 5$ cost, 5$ of usage is included. Since your usage is ~0.64$, you don't have to pay for any additional usage Simple questions like these can be answered here. Your question was likely deprioritized because it is answered so often here
angelo
angelo15mo ago
To be very frank, @🇩🇴gmcamposano - we get 100 emails a day, and it's likely that this was buried. With that siad, Hobby devs don't get access to email support.
🇩🇴gmcamposano
ok i understand
angelo
angelo15mo ago
Unless the billing question is something like: "I need a refund" - explaining the discount system isn't something that we can do ad infinium. We have the docs for that, now, if you were like- "I don't get this, heres some tips to make it clear."- then it moves into enhancement territory.
🇩🇴gmcamposano
thanks for clearing it up
angelo
angelo15mo ago
Espero que puedas perdonarnos 🙇
🇩🇴gmcamposano
hablas buen español están siempre perdonados... me encanta su platafoma Well have a great day
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