Shipment Status: Clearance Event
Hi! Does anyone know what this means and what I need to do? Thank you!
6 Replies
you dont have to do anything
It’s processing at customs. Might take a bit. If you are in Germany expect a message soon to pay VAT
I was just surprised because i never had this status and on top of that telling me that there is an Exception, no idea why.
It happens from time to time. Just need to wait a bit. If there really is an exception DHL will call you. Due to lack of documents or whatever is the problem
Hello,
Can you send me your order number to "store@geon.works"? We will work with DHL Korea to help you resolve the customs delays.
Sent, thank you!
Package arrived, thanks again!