Remove 2FA

Hi!  I had a string of bad luck and lost my 2FA key for my account. Then I proceeded to use my recovery key but was forced out of the session before I could generate new keys. Your support page directed me to [email protected] which directs me to Discord. What options do I have?
9 Replies
Percy
Percy14mo ago
Project ID: N/A
sparrowyx
sparrowyx14mo ago
N/A
Adam
Adam14mo ago
Given that you’re not on the pro plan, this is the place. I’ll tag in the team
Duchess
Duchess14mo ago
Thread has been flagged to Railway team by @a_dumb__.
Ray
Ray14mo ago
Hey, can you create a repository in your Railway-linked GitHub account called "Railway-2FA-Reset" and link it here when you're done?
Adam
Adam14mo ago
@sparrowyx ^
sparrowyx
sparrowyx14mo ago
Is it okay if I send it privately @rayofbytes ? Linking my Discord and Github in public doesn't feel alright. Can't say I'm a big fan of creating public repos either which show I'm resetting my 2fa at the moment. And sorry for the delay, my notifications on discord seemed to be off for some reason
Ray
Ray14mo ago
All good, and yep DM the link to me I’ll reset it for you tomorrow You can delete the repo right after It’s the best way for us to externally verify you are who you say you are right now, which we gotta do for something like removing 2FA from an account for security reasons
sparrowyx
sparrowyx14mo ago
Great, thanks! Fair enough 🙂
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