R
Railwayβ€’14mo ago
rpuls

Issuing TLS certificate, seems to not be happening. Waited almost 24 hours.

I set the DNS records almost 25 hours ago, and they are stuck here. I know that the "waiting for DNS" can take up to 72 hours, but on the www record it took only a few minutes. The www record have been stuck on "issuing TLS certificate" for almost 24 hours 😫 I don't think this should be normal ? πŸ€” I reset the DNS record yesterday, becuase my former successful SSL connection was terminated months ago, and both; www and naked url, was stuck on "issuing TLS certificate" for several weeks, for a reason I do not know - it used to work. Sadly, I am not seeing any progress after resetting the DNS configuration, now I am still stuck with a www record that has no certificate, and a naked url that doesn't even pick up the DNS (but I did not wait 72 hour yet). I found multiple other people posting similar issue when I searched on discord - doesn't seem to be any user actionable solution to this problem, as far as I can see. I'd like things like domain setup to just work... it's production critial stuff, and though I am not paying a ton of money, I am still paying for a service to work. πŸ™ Project ID: d30ef1fc-fb08-4cab-a758-37671ec951ad
No description
30 Replies
Percy
Percyβ€’14mo ago
Project ID: d30ef1fc-fb08-4cab-a758-37671ec951ad
ThallesComH
ThallesComHβ€’14mo ago
Seems to be stuck, @brody192 would you mind escalating this to the team?
Brody
Brodyβ€’14mo ago
it would be very helpful if i could check the dns on the domain myself before escalating to the team, would you please provide the domains? its blocked because of #πŸ›‚ο½œreadme rule 5
rpuls
rpulsβ€’14mo ago
Alright, fair enough. But I was trying to keep my personal information out of the public. hence why i deducted the screenshot. I assume you got the domains, so I will remove them from my msg above
Brody
Brodyβ€’14mo ago
im not even seeing any nameservers on the provided domains
Brody
Brodyβ€’14mo ago
No description
rpuls
rpulsβ€’14mo ago
Alright, when i VPN to new zealand and brazil I also hit nothing, but from EU locations I see the http unsecure connection. Should I just wait anouther 2 days? It's been more than 24 hours since i set it up, I have never experienced it takng this long.
Brody
Brodyβ€’14mo ago
what nameservers are you using? cloudflare?
rpuls
rpulsβ€’14mo ago
I have directly setup CNAME record on my domain provider, namecheap, no middle man
Brody
Brodyβ€’14mo ago
namecheaps nameservers then
rpuls
rpulsβ€’14mo ago
I'm not sure what you are asking, this is how I set it up on namecheap DNS setting;
No description
rpuls
rpulsβ€’14mo ago
This is what I did Β½ year ago as well, and that worked. until the certificate expired, and was never renewed.
Brody
Brodyβ€’14mo ago
looks good to me but if i cant see the cname values on your domain, then its likely neither can railway, so yes this does mean more waiting
rpuls
rpulsβ€’14mo ago
No description
rpuls
rpulsβ€’14mo ago
this is what it looks like for the naked domain, because it's still awaiting. So i can see the instrucitons.
Brody
Brodyβ€’14mo ago
i can not detect the record either
rpuls
rpulsβ€’14mo ago
the www domain has been accepted, so I can no longer see the instructions. But its stuck at waiting for TLS
Brody
Brodyβ€’14mo ago
i can not detect the record on the www domain either
rpuls
rpulsβ€’14mo ago
hmm. Okay, I will escalate this to namecheap support, they must be able to tell if something is wrong on their side. Thank you for staying with me on this πŸ™ I will get back when I know more
Brody
Brodyβ€’14mo ago
sounds good!
ThallesComH
ThallesComHβ€’14mo ago
Try to use cloudflare nameservers then, they're a lot better
Brody
Brodyβ€’14mo ago
while that is true, i just added a railway cname to a namecheap domain an got a green checkmark within minutes
rpuls
rpulsβ€’14mo ago
So I have tried to change the root domain record form CNAME to ALIAS, and will wait 60 minutes and check back.
Brody
Brodyβ€’14mo ago
railway requires you to use cnames
Brody
Brodyβ€’14mo ago
No description
Brody
Brodyβ€’14mo ago
this tool is fine, please let me know when you get global check marks for the cname type on your domain
rpuls
rpulsβ€’14mo ago
Thanks, I will keep this tool in mind. I am only able to ping my domain from cellular internet, no VPN connection finds it, just like your map shows. I wonder why I am able to ping it from cell.... Anyway, would you suggest that I transfer my domain to cloudflare like @thallescomh suggests?
ThallesComH
ThallesComHβ€’14mo ago
Also, you don't need to transfer your domain, only change your nameservers. https://developers.cloudflare.com/dns/zone-setups/full-setup/setup/ And you can go back to namecheap if you want to
Change your nameservers (Full setup) Β· Cloudflare DNS docs
If you want to use Cloudflare as your primary DNS provider and manage your DNS records on Cloudflare, your domain should be using a full setup.
rpuls
rpulsβ€’14mo ago
Thanks, this worked like a charm !
Brody
Brodyβ€’14mo ago
keep in mind that the dns propagation website will not light up green since by default your railway app is now sitting behind a cloudflare proxy and by design that service won't be able to check for the correct dns values
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