Cloudflare Developers•9mo ago

Adding custom domain is blocked

When trying to add a custom domain to a project, it is being blocked. If I try a subdomain that has never been used, it will briefly display an orange indicator with verifying, shortly followed by a grey indicator and "Error (Inactive)", otherwise it will immediately show that error. The zone is managed by Cloudflare so the CNAME is created automatically as part of adding the custom domain in the Pages project. Looking in the audit log, I see that it is being blocked ("Pending to blocked") but I can't see any information as to why, e.g.

{
  "certificate_id": "2acf99de-e0e9-47e2-8c09-a1d31f8f3ed6",
  "hostname": "anothertest.softpress.com",
  "id": "82294dcb-5966-4408-9bff-9172f9e09334",
  "status": "blocked",
  "zone_id": "cb33a44accddb58314750425b1280f3b"
}

{
  "certificate_id": "2acf99de-e0e9-47e2-8c09-a1d31f8f3ed6",
  "hostname": "anothertest.softpress.com",
  "id": "82294dcb-5966-4408-9bff-9172f9e09334",
  "status": "blocked",
  "zone_id": "cb33a44accddb58314750425b1280f3b"
}

That's for template-softpress-com.pages.dev. The account ID is e22d8dcf26e5d8f52cf58ff9263fb145.

7 Replies

Chaika•9mo ago

Is that an Enterprise zone with Zone Hold enabled?

QuaqSim•9mo ago

No - the account is on the free plan, which appears to mean zone holds are unavailable

Chaika•9mo ago

Yea, they are Enterprise only. I don't see any record at anothertest.softpress.com, did you already delete the custom domain?

QuaqSim•9mo ago

I did. The intended template.softpress.com is on there Just for completeness, here's the audit entry for that:

{
  "certificate_id": "2aa0e782-dc06-4f22-b98a-771b5876ebf9",
  "hostname": "template.softpress.com",
  "id": "c3da0c71-dc1e-4785-8bb1-e8d7598281ed",
  "status": "blocked",
  "zone_id": "cb33a44accddb58314750425b1280f3b"
}

{
  "certificate_id": "2aa0e782-dc06-4f22-b98a-771b5876ebf9",
  "hostname": "template.softpress.com",
  "id": "c3da0c71-dc1e-4785-8bb1-e8d7598281ed",
  "status": "blocked",
  "zone_id": "cb33a44accddb58314750425b1280f3b"
}

Erisa•9mo ago

The message it would be showing you if not for Pages hiding it behind its abstraction, is

The hostname is part of a banned domain. This web property cannot be added to Cloudflare at this time. If you are an Enterprise customer, please contact your Customer Success Manager. Otherwise, please email abusereply@cloudflare.com with the name of the web property and a detailed explanation of your association with this web property.

I would recommend following those instructions

QuaqSim•9mo ago

Thanks. Is being an administrator on the account sufficient or will I need to get the super administrator involved? Just updating for the sake of having the information here: The reply I got from abusereply@cloudflare.com was just to create a support ticket in the account manager. I hadn't done that before since it was on the free plan but I chose the closest category I could find that I was allowed to make a ticket in, Account > Audit logs > Other / I don't know. I was told that they require a super administrator. After getting the super administrator involved, I was told that there was an unpaid balance that was overdue. It's unclear why it happened but a monthly invoice which was being paid in full automatically was partially paid and it's been locked ever since that became overdue. Once that was paid, adding the custom domain worked immediately afterwards.

Chaika•9mo ago

Thanks for letting us know Interesting, at least it was a semi-simple fix in the end after you figured it out

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Adding custom domain is blocked