Custom SMTP with HostGator Not sending emails

If you configure a custom SMTP and your hosting privider is HostGator, the emails are not sent out.
I've tried this with a local nodemailer from another project and faced the same issue.
After digging around the internet I found out it's a common issue with hostgator filtering out emails sent problematically with nodejs.
To go around it, the community in Stackoverflow advises adding a "name" property to the createTransport() function as in the screenshot below

Is this a know issue or is there a workaround in Novu?
image.png
Was this page helpful?