I paid for the hobby plan and i am still trial

Can some1 help?
32 Replies
Percy
Percy14mo ago
Project ID: 0425356a-1799-4f02-97b4-89e21f038d0e
zagadou_dan_axel
zagadou_dan_axel14mo ago
0425356a-1799-4f02-97b4-89e21f038d0e
Brody
Brody14mo ago
can you show an invoice for the hobby plan or some kind of proof of purchase
zagadou_dan_axel
zagadou_dan_axel14mo ago
Yep, just a sec
zagadou_dan_axel
zagadou_dan_axel14mo ago
I spoofed the name and email a bit Did you manage to have a look?
Adam
Adam14mo ago
You posted your message at 3am. I’ll tag in the team, but please note they work EST hours. It is currently 8am
Duchess
Duchess14mo ago
Thread has been flagged to Railway team by @Adam.
zagadou_dan_axel
zagadou_dan_axel14mo ago
Ok any updates?
Brody
Brody14mo ago
^ this was an invoice from july, this was months ago? do you have a bill for sept 30? @zagadou_dan_axel
zagadou_dan_axel
zagadou_dan_axel14mo ago
well I paid the invoice that the website asked me to pay i dont have an invoice from september
Brody
Brody14mo ago
well then you dont have a hobby account 🤣
zagadou_dan_axel
zagadou_dan_axel14mo ago
the node service that i was using railway on was shutdown on august if i remember correctly so i paid 5$ for nothing ?
Brody
Brody14mo ago
you have to pay 5$ every month railway is a subscription based service
zagadou_dan_axel
zagadou_dan_axel14mo ago
so I need to pay every invoice since july ? even if my service was shut down in august ? what kind of payment model is that
Brody
Brody14mo ago
its a subscription service, same as netflix, spotify, etc, if you didnt watch any tv or listen to any music, you would still have to pay the monthly fee
zagadou_dan_axel
zagadou_dan_axel14mo ago
yeah but for netflix if i didnt pay for 3 months and pay on the 4th month then i can use the service not pay the 3 months that i was shut down but for railway, i cant use the service as it is
Brody
Brody14mo ago
is railway asking you to pay for 3 months?
zagadou_dan_axel
zagadou_dan_axel14mo ago
yep i have 3 invoices even tho i was shut down
Brody
Brody14mo ago
lets see?
zagadou_dan_axel
zagadou_dan_axel14mo ago
just a sec
zagadou_dan_axel
zagadou_dan_axel14mo ago
No description
zagadou_dan_axel
zagadou_dan_axel14mo ago
the one from august, i paid it (the invoice above) but railway wants me to pay for sept and oct aswell ...
Brody
Brody14mo ago
you have a point, if a payment fails it shouldnt keep trying each month
zagadou_dan_axel
zagadou_dan_axel14mo ago
yep that's my point
Brody
Brody14mo ago
okay well adam did flag the team, so please wait until the team is available
zagadou_dan_axel
zagadou_dan_axel14mo ago
ok. thank you, Brody I still did not get an update for this
Adam
Adam14mo ago
it has been less than 2 days since I flagged the team, please be patient. They are on a work retreat
Ray
Ray14mo ago
Did you cancel your subscription previously? There is a $5/mo cost for the hobby plan I'll void those invoices, you should be good to go now. In the future, if you want to pause or stop using Railway, please cancel your subscription
Ray
Ray14mo ago
If you don't cancel your Netflix sub, they'll still charge you. Same principles here - https://railway.app/pricing
Railway
Pricing
Railway is an infrastructure platform where you can provision infrastructure, develop with that infrastructure locally, and then deploy to the cloud.
Ray
Ray14mo ago
!resolve
Duchess
Duchess14mo ago
@Ray has marked this thread as resolved.
Want results from more Discord servers?
Add your server