R
Railwayβ€’13mo ago
pikachu

Custom domain stuck on "Issuing TLS certificate" for almost a week

Hi team! We have a platform that allows clients to create subdomains under our wildcard, e.g. [subdomain].mydomain.app, and also set up custom domains as they wish, in which case, we will generate the CNAME target in Railways and send it to them manually. One of our clients set up the CNAME target a week ago, but it's stuck on "Issuing TLS certificate", so navigating to their website currently will result in an insecure warning. Was wondering how we can un-stuck the "Issuing TLS certificate" step here, we never ran into this issue before (it took a while for the client to set it up, so maybe that's related?) Thanks!
18 Replies
Percy
Percyβ€’13mo ago
Project ID: 63b7280d-bfb7-499f-89d2-73fd8e2a081b
pikachu
pikachuβ€’13mo ago
63b7280d-bfb7-499f-89d2-73fd8e2a081b
pikachu
pikachuβ€’13mo ago
here is a screenshot, if it helps!
No description
Brody
Brodyβ€’13mo ago
is this hidden domain a wildcard?
pikachu
pikachuβ€’13mo ago
nope! it's like members.[company].com for them just DMed it to you πŸ™
Brody
Brodyβ€’13mo ago
my dms are closed 🀣
pikachu
pikachuβ€’13mo ago
ah - it's <redacted> (not a wildcard)
Brody
Brodyβ€’13mo ago
and you are positive the dns is setup correctly?
pikachu
pikachuβ€’13mo ago
yep - they set it up before correctly when we were using heroku - we're actually migrating them to our new app on railways and we also set up other domains here without a problem (on railways)
Brody
Brodyβ€’13mo ago
okay i will flag the team
pikachu
pikachuβ€’13mo ago
thank you!
Duchess
Duchessβ€’13mo ago
Thread has been flagged to Railway team by @Brody.
jr
jrβ€’13mo ago
I can raise with our platform team, but can you first try removing and readding the domain. That will kick of the cert generation again.
pikachu
pikachuβ€’13mo ago
is there a way to trigger it on your end πŸ™ ? the client is a large company and not the most responsive (it took us about a week for them to get back to their IT team to add the CNAME) but if it's too much of a hassle, ofc we can ask them to re-add, thank you!
jr
jrβ€’13mo ago
I'll raise and get back to you
pikachu
pikachuβ€’13mo ago
Hi jr, would you have any updates here? Thanks!
jr
jrβ€’13mo ago
Hey, haven't forgotten about this. Team is going to retrigger the cert generation soon (next few hours) Sorry this took so long @kevin. A cert has now been issued for the domain
pikachu
pikachuβ€’13mo ago
no worries! thanks so much, was worried we'd have to re-ask the client, but it seems all good now, appreciate the help πŸ™‚
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