Error purchasing the hobby subscription
I'm unable to purchase the hobby subscription; I'm getting this message: This invoice can no longer be paid through Stripe. Please contact Railway (billing@railway.app), who will coordinate an alternative payment method for this invoice or issue a new one.
Thank you for your time, and have a great day!
26 Replies
Project ID:
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have you emailed that email
Yes
okay then please wait for a reply as this is community help and we can't really do anything about billing issues
Okey ,thx
Hey ?
did you email billing@railway.app?
Yes
okay please wait for a reply
I wrote to the email. And they replied that I should contact them here.
show me the email?
please read that message again
I'm going to try contacting them by email again.
read the message, slowly
Yes, I read it. I know I have to wait, but I wrote the email in Spanish, and I saw that they don't have support in this language. I'm going to resend it again, but in English. I apologize for explaining myself poorly
Yes, I know it's an automated response, but I saw that the support for this email is in English, and I wrote it in Spanish. That's why I will resend it.
im pretty sure the team knows how to use google translate 🤣
Just in case, I'll resend it in English hahaha
well discord is generally english too
I forwarded the message in English, let's see if we get lucky
get lucky?
Yes, if I'm lucky enough to solve my problem
im sure they will, you might need to contact your bank or something though
Okey , thx have a nice day
you too