Problem with payment
Hi, Railway Team!
I paid for the Hobby plan on October 2, but the interface says that the invoice has not been paid and blocks attempts to deploy the application.
Can you check what's wrong with the payment?
Attached to the letter is a receipt for payment.
Write if you need any more information
10 Replies
Project ID:
N/AN/A
for payment related queries you need to email railway
if possible, with an English document
Solution
billing@railway.appYour technical support is very strange. I wrote to the mail, they answered that mail is only for pros and above, and sent me to discord. Now in discord, I need to go write an email. Why couldn’t I just forward my letter to another address if the person had already read it?
you emailed the wrong email
^
you must've emailed
team@railway.app or support@railway.app which are only for enterprise and pro users respectivelyPlease write one specific address to solve my situation
billing@railway.app