R
Railway13mo ago
JW-Vegas

I dont understand the billing, projects are set up but nothing is running.. invoice 88C62DDF-0003

I dont understand the billing, projects are set up but nothing is running.. invoice 88C62DDF-0003
22 Replies
Percy
Percy13mo ago
Project ID: f643ab2a-8940-4422-b169-2caa92d100ed
JW-Vegas
JW-Vegas13mo ago
f643ab2a-8940-4422-b169-2caa92d100ed and more all of them
Brody
Brody13mo ago
this is community support, we can't view your invoices or projects, please describe what you don't understand so we can try out best to explain
JW-Vegas
JW-Vegas13mo ago
i have a bill for 31 dollars and i dont have any deployments just a bunch of test stuff
Brody
Brody13mo ago
do you have any past deployments or databases?
JW-Vegas
JW-Vegas13mo ago
No description
Brody
Brody13mo ago
looks like you have stuff going? and have previously had deployments active
JW-Vegas
JW-Vegas13mo ago
so the stuff i set up as a test thats been passive so the green dots mean? running and being charged
Brody
Brody13mo ago
you are billed minutely, so you can delete all the deployments you want but you will still be charged for what you did use
JW-Vegas
JW-Vegas13mo ago
not successful installs
Brody
Brody13mo ago
green means a successful deployment yes
JW-Vegas
JW-Vegas13mo ago
sounds like I need to delete the projects to stop the billing
Brody
Brody13mo ago
you previously had active deployments, that is what you where charged for you aren't charged for empty projects
JW-Vegas
JW-Vegas13mo ago
or delete the account entirely i just got a bill 31 dollars
Brody
Brody13mo ago
you used 31 dollars of resources
Adam
Adam13mo ago
Please send a screenshot of your usage page https://railway.app/account/usage
Brody
Brody13mo ago
also I don't think you can close en account with an outstanding bill
JW-Vegas
JW-Vegas13mo ago
it paid
Brody
Brody13mo ago
okay cool
JW-Vegas
JW-Vegas13mo ago
ok just deleted the account
Brody
Brody13mo ago
okay?
JW-Vegas
JW-Vegas13mo ago
yep says all gone 🤦🏻‍♂️ cheers
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