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Novu•8mo ago

Styling missing real emails

We wrote a template after a digest step and we can test it with digest options on both development and production and it gets sent with our layout styling. When we send it by triggering the flow on development and waiting for the digest, it gets sent with our layout styling. But when we send the email through the service on production, whether via test run or our other code, the layout gets stripped. This has been happening for several months. We are using the official cloud hosting.

7 Replies

Pawan Jain•8mo ago

Hi @Choop Which email provider you are using?

Choop•8mo ago

No description

Choop•8mo ago

amazon SES

Pawan Jain•8mo ago

Thanks @Choop 🙏

Choop•8mo ago

I'm noticing that I have Novu email as my test provider --- I'll see if I can set that as SES also for testing

Novu_Bot•8mo ago

@Choop, you just advanced to level 1!

Choop•8mo ago

I've found that when I set up an email as Amazon SES, this issue still fails to reproduce in dev (but continues to affect prod).

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