Postgres is down. App is down. Help.

Cannot connect to Postgres via terminal. Tried restart. App is down. Life is terrible.
Solution:
Seems to be an issue on railway's side, there's other reports of this in this help channel
Jump to solution
22 Replies
Percy
Percy13mo ago
Project ID: 59529c94-83a4-4029-89c7-3ac4d98ea51b
Nathan Lively
Nathan Lively13mo ago
59529c94-83a4-4029-89c7-3ac4d98ea51b
Solution
Fragly
Fragly13mo ago
Seems to be an issue on railway's side, there's other reports of this in this help channel
Nathan Lively
Nathan Lively13mo ago
Yikes. So I guess there's nothing I can do?
Fragly
Fragly13mo ago
Yea, railway is working on fixing it right now as I understand
Nathan Lively
Nathan Lively13mo ago
This feels terrible not knowing what's going on or how to help.
ryan
ryan13mo ago
same thing happening to me rn, one specific mysql db went down around 2h ago
Nathan Lively
Nathan Lively13mo ago
2h ago?? jesus
ryan
ryan13mo ago
looks like it's back on now
Nathan Lively
Nathan Lively13mo ago
ok, attempting restart Fail
Nathan Lively
Nathan Lively13mo ago
No description
Nathan Lively
Nathan Lively13mo ago
Unable to restart Postgres App is still down. Ok, db restarted
jr
jr13mo ago
Everything should be back. Can you confirm your database is connectable?
Nathan Lively
Nathan Lively13mo ago
Yes, connecting now Wow, that sucked.
jr
jr13mo ago
Yes appologizes about that. We are investigating the root cause and putting measures in place so it doesn't happen again
JustJake
JustJake13mo ago
We've conducted a full post mortem on the platform side here. Posted it at https://discord.com/channels/713503345364697088/846875565357006878/1162544323942948875 Once again, apologies for this and we're available if you've got any questions!
Nathan Lively
Nathan Lively13mo ago
We'd recommend upgrading to use a Service + Volume. Please reach out on Discord if you're affected and we will help you with the above.
Where can I learn more about this?
JustJake
JustJake13mo ago
https://railway.app/template/postgres Should just be able to deploy that and do a dump/restore
Nathan Lively
Nathan Lively13mo ago
I'm confused. I'm have postgres already. That's how this whole problem started. Service to Postgres went out and my app went down.
Fragly
Fragly13mo ago
If I understand correctly, you were likely using a legacy generation 1 version of postgres on railway the people using those were affected, by getting postgres from that template you'll have the new version ( service + volume )
JustJake
JustJake13mo ago
Bingo!
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