i need help asap our billing cant be updated and cant be settled
eb2a6a73-785b-4fca-a181-fe3646ecda9a
i cant able to settle the balance due to card error im from the philippines and i only have card from e wallet the name of the company of the prepaid cards i have is gcash and maya but the invoice payment declines it and the adding of payment method in the invoice is gone so i cant settle the payment please help me on fixing it me and my groupmates really need this for our school the program we deploy is our thesis/capstone project so that's why it is important to me to fix it
16 Replies
Project ID:
eb2a6a73-785b-4fca-a181-fe3646ecda9aFor billing related inquiries you should email
billing@railway.app
Although they do take a bit to respondi already did that but thanks tho and yea they do take a bit to respond
i just really need to fix this asap i already have the payment tho but i do not have a card from a bank i only have card from an e-wallet in my country
and i cant sleep and its already 1 36 am here in my country
yea I see what you mean, that's rough
I don't think I'll be able to help with that but let's hope someone who can sees this thread
thank you tho
the team will reply to your email during business days, it's currently the weekend
May i know what timezone you guys are using and what is the current time in your country
Please also include the date
Team members are spread around the world, some are in the UK, some in west american, some in east america
Thank you
Hi @T4TS1B0R1,
I don't see the email sent to
billing@railway.app. Please make sure to use the email associated with the Pro Railway account. We prioritize team support requests on the weekendYep i did use the email associated with pro railway account in email i can send you a screenshot im not sure if im allowede due to data privacy
I also received an automated reply from u guys
ah found it. For some reason is was tagged incorrectly. I will respond there
Thanks i think its a problem on my end im not sure
about the payment it keeps loading and loading but not going through to tell me if accepted or not i do not want to refresh it because it might get error
i have this thing that cant be paid and already settled the latest one that mr jr gave me as a fix i don't know what to do and it makes me anxious about it
I think you should continue the email thread you already have, this is still community support so we can't help you with billing related questions
oh sorry thank you tho