17 Replies
Project ID:
N/A@TechAmbits Received your support ticket! Was there like, anything weird that happened?
Super perplexing :/
Hello
Hey, /
We found a team that was created in September then deleted
Do you recall anything about that?
The team name was: TechAmbits and it was billed on September 17th.
Let me ask my developers, I am the CEO of the company and I only know that they have asked me to make two payments of 20USD, one last month and the other today.
Oct 16, 2023 at 13:08:48.753 was when the team was deleted
so today about 3 hours ago
no worries! just trying to clarify what should happen next.
They just informed me that they didn't understand why the projects continued working with the promotional credits after having made last month's payment, but this time the free tier had already expired and they thought that by paying the projects again they would start working. I think they were unaware of the transfer of projects.
One of the guys confirms that he deleted the TechAmbits team hoping that the balance would be charged to the projects. I don't understand this very well, but they ask me to inform you.
Thank you, that makes sense. Excellent; our team thinks the best way forward is to go through the team signup flow again. I can see how that would be confusing, and we will take this feedback.
I will refund the charge from earlier today
So, should I buy the plan again?
Yes, that is the best way forward, this should setup a new team that your Developers can transfer your projects to
I already made the purchase and transferred the projects.
Perfect it looks like you are all setup
I am refunding your earlier purchase now, is there anything else I can help you with?
The applications should be faster with this resource update, right?
The difference between Hoby and the team plan is that we remove certain limits that can slow down applications. However, measuring the speed of a software application is challenging. The short answer is yes; you are on our best plan now and will get our best speeds. But the long answer is that things that where single-threaded and weren't memory or network-contained will probably take about the same time.
Refund has been issued, it may take time to process with your bank
Thank you
please feel free to email: support@railway.app now that you are a team, you can have direct support via email. You can certainly email if your application is not performing as expected.
And my pleasure, I hope we are able to provide smooth service to your business in the future.
I really appreciate the help you gave me. Thanks again.