Novu•8mo ago

using novu-sms provider running into 21612

hi team! im using novu sms provider but running into some errors. here are the details. my email was sent successfully tho

{
  "providerId": "novu-sms",
  "identifier": "novu-sms-YQrT1DHao",
  "name": "Novu SMS",
  "_environmentId": "6533e279ab2da22debe205db",
  "_id": "6533e27bab2da22debe2061c"
}

# Unexpected provider error
{
  "status": 400,
  "code": 21612,
  "moreInfo": "https://www.twilio.com/docs/errors/21612"
}

{
  "providerId": "novu-sms",
  "identifier": "novu-sms-YQrT1DHao",
  "name": "Novu SMS",
  "_environmentId": "6533e279ab2da22debe205db",
  "_id": "6533e27bab2da22debe2061c"
}

# Unexpected provider error
{
  "status": 400,
  "code": 21612,
  "moreInfo": "https://www.twilio.com/docs/errors/21612"
}

3 Replies

Pawan Jain•8mo ago

@hbeltik Checkout this error information from twilio https://www.twilio.com/docs/api/errors/21612 It seems like you are using invalid receipent number or invalid sender id

Error 21612

Error 21612: Message cannot be sent with the current combination of "To" and/or "From" parameters

winsoroaks•8mo ago

hey, thanks for the response. i double checked and confirmed my number is a valid number (i tried both of my numbers). im not sure how to check the twilio part since im doing purely novu code? how do i tell im using an invalid sender ID?

await novu.trigger("account-activation", {
  to: {
    subscriberId: "1234567890",
    phone: "MY_VALID_NUMBER",
    email: email,
  },
  payload: {
    companyName: "company",
    confirmationLink: "http://localhost:3000/",
    verificationLink: "http://localhost:3000/",
  },
})

await novu.trigger("account-activation", {
  to: {
    subscriberId: "1234567890",
    phone: "MY_VALID_NUMBER",
    email: email,
  },
  payload: {
    companyName: "company",
    confirmationLink: "http://localhost:3000/",
    verificationLink: "http://localhost:3000/",
  },
})

Pawan Jain•8mo ago

Hi @hbeltik Check your DM

Gaming

Programming

using novu-sms provider running into 21612