HGL
fair-rose
Epic Games Store games uninstalled themselves after Heroic Launcher realized EOS was missing
I originally had the Heroic launcher installed with a bunch of Epic games, and then some friends made me install the Epic launcher to play this specific game. I soon uninstalled the Epic launcher after I no longer wanted to play that specific game, but it seemed to have removed Epic Online Services too. I opened Heroic and it immediately detected that something EOS-related was missing and started uninstalling all my Epic games without warning me that they would be uninstalled. So now I have to reinstall all those other games I wanted to play. There should be an update where Heroic reinstalls EOS instead of uninstalling my games without asking me.
15 Replies
Having logs of this behavior would be neat, since (as far as I know) this should be impossible on multiple levels (not doubting you or anything, I just don't see where a bug like that would even be)
fair-roseOP•2y ago
I'm not advanced at this stuff, where would I find logs to send?
This happened in the last 20 min or so
Had I known logs would be useful here, I would've sent them
Go to "Settings" tab in the sidebar -> Logs, click "Show log file in folder". That should open up a folder with quite a few files, select all of those, ZIP them up & send that ZIP file into here
fair-roseOP•2y ago
fair-roseOP•2y ago
That should be the only log file needed, the last log file was from last night when I still had the Epic launcher
Actually wait I might have a few more files
fair-roseOP•2y ago
fair-roseOP•2y ago
There you go, EGL did it
When uninstalling it, it uninstalled all your games
fair-roseOP•2y ago
Darn
But yeah to reiterate, I would've included logs had I known they'd be helpful
It's not like I'm a pro at this stuff
Oh that's no problem at all, you're not the first one to forget & you won't be the last
fair-roseOP•2y ago
I didn't forget, I just didn't know they would help
This isn't instinctive for everyone
I probably shoulld've read the FAQ more thoroughly though
I was probably being a bit rude there, I'm sorry I'm going through some grief right now
stormy-gold•2y ago
The problem is that epics launcher deinstall all games it detected if you deinstall the epic laincher itself
So probably your installed epic launcher detected all games installed by heroic launcher
grumpy-cyan•2y ago
I understand EGL uninstalls your games when uninstalled, I've seen reports of that before too
fair-roseOP•2y ago
Trying to reinstall some of these games, here's what I get when I try reinstalling Genshin:
An error has occurred! Try to Logout and Login on your Epic account.
[Core] INFO: Synced app "41869934302e4b8cafac2d3c0e7c293d" is no longer in the EGL manifest list.
[Core] INFO: Game files exist, assuming game is still installed, re-exporting to EGL...Traceback (most recent call last):
File "legendary\cli.py", line 3069, in <module>File "legendary\cli.py", line 2984, in main
File "legendary\cli.py", line 578, in launch_game
File "legendary\core.py", line 566, in get_installed_game
File "legendary\core.py", line 1861, in egl_sync
File "legendary\core.py", line 1847, in egl_restore_or_uninstall
File "legendary\core.py", line 1824, in egl_export
File "legendary\lfs\egl.py", line 85, in set_manifest
ValueError: EGS ProgramData path does not exist
[19004] Failed to execute script 'cli' due to unhandled exception!
grumpy-cyan•2y ago
yeah, that's another known problem when uninstalling EGL
check in heroic's general settings if you have the EGL sync enabled, if so, disable that