Dear player,
Thank you for contacting us regarding this account issue.
No worries, we are here to help you out. If you have used the [Account Recovery] tool before, please provide us with the following information:
1. The game UID filled in during the claim.
2. The email address filled in during the claim.
3. Screenshots of purchase orders within the game in the past 6 months (it would be better to provide as many screenshots of previous purchase records as possible).
In order to better assist you, please carefully verify the relevant information and provide us with the accurate one. Once we receive the requested information, we will do our best to address your concern.
Thank you for your love and support of PUBG MOBILE. If you still have any further questions or concerns, please do not hesitate to contact us.
Best Regards,
PUBG MOBILE Customer Service Team
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