R
Railway•12mo ago
ZHYUXI

Acount Status Changes when I try to upgrade to hobby plan.

My account status shows "verified," and the Hobby plan initially displayed a $5 monthly discount as "Whoop whoop! You get a $5 monthly discount. You will only pay for usage". However, as I was upgrading, the benefit vanished, and my status changed to "unverified." I'm seeking an explanation for this change and kindly want to request the reinstatement of the previous benefits.
10 Replies
Percy
Percy•12mo ago
Project ID: N/A
ZHYUXI
ZHYUXI•12mo ago
HAHAHA Why...
Brody
Brody•12mo ago
what does this page say? https://railway.app/account/plans
ZHYUXI
ZHYUXI•12mo ago
say "Oh noes! Your trial is over We hope you enjoyed the ride. Upgrade to the Hobby plan to keep the momentum and continue HAHAHA acount status changed in abount 5s, it feels like being on a roller coaster🚄
Brody
Brody•12mo ago
do you have any kind of record that you where on a trial plan that was verified?
ZHYUXI
ZHYUXI•12mo ago
I really wanted to provide supporting evidence, but I didn't anticipate it suddenly auto-refreshing and disappearing. Perhaps the backend system logs might have a record of it?
Brody
Brody•12mo ago
fair enough, I'll flag the team, but I make no promises
Duchess
Duchess•12mo ago
Thread has been flagged to Railway team by @Brody.
ZHYUXI
ZHYUXI•12mo ago
Faraz
Faraz•12mo ago
Hey, just looked into this and as far as I can see, you aren't eligible for the fee waiver and will have to pay $5 to use the Hobby plan.
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