pricing more than expected

I updated to pro and i my price its realy crazy i need some assistance.... i was paying 20 - 22 every month no its going to 50... can you guys fixthat i
51 Replies
Percy
Percy12mo ago
Project ID: 179c43e2-d6dc-4bfb-a008-fb69be1ae057
JoseGerdes
JoseGerdes12mo ago
179c43e2-d6dc-4bfb-a008-fb69be1ae057
Brody
Brody12mo ago
go to this page https://railway.app/account/usage what resource type does it say is costing the most?
JoseGerdes
JoseGerdes12mo ago
No description
JoseGerdes
JoseGerdes12mo ago
can you help me i want be pro but i used the pro because i was spenting more then i want i have 32 now why its paying 26 it was 17 in hobby
LaCrak27
LaCrak2712mo ago
can you check the egress cost of your services?
Brody
Brody12mo ago
beat me to it
LaCrak27
LaCrak2712mo ago
there was an error in how it was calculated, it was essentially not billed so now that its calculated correctly thats why your cost may have gone up you can mitigate this by using railway's private networking for stuff like Databases
JoseGerdes
JoseGerdes12mo ago
i like railway but the price its beeing crazy
LaCrak27
LaCrak2712mo ago
instead of accessing them throug the public internet
JoseGerdes
JoseGerdes12mo ago
and the first time when i updated when dint had enoth data the price was reeealy crazy
LaCrak27
LaCrak2712mo ago
railway surely is the goat, but that sudden price hike does seem like egress
Adam
Adam12mo ago
please check the egress costs of your services. We can help you debug
JoseGerdes
JoseGerdes12mo ago
wt that[] ?
LaCrak27
LaCrak2712mo ago
Click the service to see how much it consumes by memory, ram, cpu, egress...
JoseGerdes
JoseGerdes12mo ago
No description
JoseGerdes
JoseGerdes12mo ago
No description
LaCrak27
LaCrak2712mo ago
ok that is some insane amount of memory not egress
JoseGerdes
JoseGerdes12mo ago
in the pro plan the 20
LaCrak27
LaCrak2712mo ago
what are you hosting?
JoseGerdes
JoseGerdes12mo ago
its not calculating 2 apps normal apps simplificadoctor.com and
LaCrak27
LaCrak2712mo ago
yes, unlike the hobby plan
JoseGerdes
JoseGerdes12mo ago
gerenciadoctor.com simplificadoctor
LaCrak27
LaCrak2712mo ago
the pro plan has no included usage
JoseGerdes
JoseGerdes12mo ago
its not good coded i ll fix that can you guys do something to help me this price its a lot for me can i have something in the middle i need some usage included
LaCrak27
LaCrak2712mo ago
its not a code issue that's intended behavior
JoseGerdes
JoseGerdes12mo ago
no:
LaCrak27
LaCrak2712mo ago
although i don't work at railway but i think they may change the pro plan not having included usage in the future 2 gigs is quite the amount of memory tho, what kinda stuff do the apps have?
JoseGerdes
JoseGerdes12mo ago
i dont think its itended that its a problem
LaCrak27
LaCrak2712mo ago
what do you think is not intended
JoseGerdes
JoseGerdes12mo ago
i already talket to my devs
LaCrak27
LaCrak2712mo ago
ok José, hear me out your app is consuming 2.44 gigs on average that is a lot of memoty if you do the math yourself, and sum up the RAM every minute you will see that it amounts to the amount the service shows it has consumed that does not fail now, if you apply the cost railway has per Gigabyte of ram you will get that cost
JoseGerdes
JoseGerdes12mo ago
i ll fix this memory issue urgent but
LaCrak27
LaCrak2712mo ago
yes, that is the idea
JoseGerdes
JoseGerdes12mo ago
can you guys give me some bonus
LaCrak27
LaCrak2712mo ago
there has to be something in the service hogging memory
JoseGerdes
JoseGerdes12mo ago
this seat tis toooo expensive for me
LaCrak27
LaCrak2712mo ago
im just a user, like you i can't do much about bonuses xd
JoseGerdes
JoseGerdes12mo ago
owww sory hahaha
LaCrak27
LaCrak2712mo ago
its fine, dw
JoseGerdes
JoseGerdes12mo ago
@Brody
Brody
Brody12mo ago
i dont work for railway either (neither does adam)
LaCrak27
LaCrak2712mo ago
(don't ping people directly, its against the rules)
JoseGerdes
JoseGerdes12mo ago
sory
LaCrak27
LaCrak2712mo ago
its fine, just don't do it again :) it bothers some people a lot
JoseGerdes
JoseGerdes12mo ago
i need some admin to check my case
LaCrak27
LaCrak2712mo ago
thing is
JoseGerdes
JoseGerdes12mo ago
who i can call?
LaCrak27
LaCrak2712mo ago
i get where you're coming from but the issue is not with railway for the most part, its just that your app is REALLY expensive to run what even is running on there?
Adam
Adam12mo ago
Yep this is not something that requires the team. You should know what you’re running we can help you get the memory down, but we need specifics as to what you’re running
LaCrak27
LaCrak2712mo ago
exactly!
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