CD
Cloudflare Developers•6mo ago
Toph

Corrupted account, really need help!!

Hi, I created my account last month while the whole Cloudflare meltdown was happening (AWEFULL timing), and now my account seems to be entirely messed up and I can't do ANYTHING. I get the same error on every page and this account is using my professional email which I need, so I don't want to just create another one for now. I can't use any of the services, configure the account or even send a support ticket! So, I'm out of options, can anyone help me out or tell me how to contact support directly? I need to set up a proxy and I can't cuz of this 🥲
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5 Replies
Erisa
Erisa•6mo ago
Hi @Toph sorry to hear about this, are you able to share your account ID? It should be a hexadecimal string at the end of the URL of the page you're on in that screenshot.
Toph
Toph•6mo ago
I got this from the url 778532d62d9b3e98290b3b3d403f2bd2
Erisa
Erisa•6mo ago
Thanks, I have applied a manual fix to the account so could you try it again? You may need to fully reload the dashboard or logout/back in.
Toph
Toph•6mo ago
It's working now! Thank you so much
Erisa
Erisa•6mo ago
No problem! Happy to hear it
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