R
Railway•11mo ago
Jason Layton

I'm trying to add a seat, can someone help me?

I'm putting in the person's email, they get the link, but once they sign in, they are not on my team.
18 Replies
Percy
Percy•11mo ago
Project ID: N/A
Jason Layton
Jason Layton•11mo ago
N/A My team account is WrestlingTournaments.com and I am on the pro plan.
Brody
Brody•11mo ago
team id please
Jason Layton
Jason Layton•11mo ago
68412437-090f-4a12-a417-c87625180d19 The user I am trying to add is [email protected]
Duchess
Duchess•11mo ago
Thread has been flagged to Railway team by @Brody.
Jason Layton
Jason Layton•11mo ago
Hi, just following up. Are we doing something wrong? Thank you.
Fragly
Fragly•11mo ago
Brody flagged the team for you so they can help you directly, they'll follow up soon 🙂
Jason Layton
Jason Layton•11mo ago
Ok, thank you. We have a series of events this weekend, I'm just hoping that I can share access with my teammates before the events.
Brody
Brody•11mo ago
when they log in, are they making sure to click their profile picture to switch to the team, because by default they'd still be selected on their personal account
Jason Layton
Jason Layton•11mo ago
Yes, I watched them do it, our team was not an option.
Brody
Brody•11mo ago
do they show up as a member of the team on your account?
Jason Layton
Jason Layton•11mo ago
They do not
Brody
Brody•11mo ago
did they go into their emails and find the invite email?
Jason Layton
Jason Layton•11mo ago
I've tried sending him an invite link for both member and admin. When he follows the link, he ends up logged in with a trial account.
Brody
Brody•11mo ago
well his personal account would be a trial, same as yours, so that alone isn't out of the ordinary
Jason Layton
Jason Layton•11mo ago
That's what I assumed. We handle onboarding for customers on our platform, and I know it's frustrating for developers when the customers can't figure out how to help themselves; but I unfortunately cannot figure out what we're doing wrong.
Faraz
Faraz•11mo ago
Your team seems fine. Any chance you could share a screenshot/video of what happens when they click the link?
Jason Layton
Jason Layton•3mo ago
It now magically works. Thank you. The same thing is now happening again, as I'm adding them to a new project.
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