Installed games disappeared
Hi! I have around 19 Epic games installed in Heroic Launcher. Last night I downloaded Fall Guys and this morning I found out that all the other games are grayed out and not showing as installed. I did not change their location, update Windows or do anything that might have caused this on my end. The only installed game is Fall Guys. I now have to import each game separately again which is not a huge deal, but I'm worried it might happen again.
Is this something you guys experienced before and is there any quicker fix than adding the games manually all over again? For 19 games it's a chore, but if I were to install more (which I planned on doing) this would really be a huge issue.
I've added some screenshots for reference and my log files.
In the screenshot, the game 20XX is installed too, that's only because I imported it to test if it works. Only Fall Guys was installed this morning, the rest were removed.
Syncing does not fix the issue and neither does logging out and back in.
I also tried using the latest Legendary version (0.20.34) but it didn't work, so I reverted to the built-in one (0.20.33).
CPU: 16x AMD Ryzen 7 5800X3D 8-Core Processor
Memory: 17.1 GB (used: 6.16 GB) GPUs: GPU 0: Name: Advanced Micro Devices, Inc. [AMD/ATI] Navi 23 [Radeon RX 6600/6600 XT/6600M] IDs: D=73ff V=1002 SD=6505 SV=1eae Driver: 31.0.23013.1023 OS: Microsoft Windows 11 Pro 10.0.22621 (win32) The current system is not a Steam Deck We are not running inside a Flatpak container Software Versions: Heroic: 2.11.0 Kumachi Legendary: 0.20.34 Direct Intervention gogdl: 0.7.3 Nile: 1.0.0 Jonathan Joestar Any help would be much appreciated. Heroic Launcher: https://i.imgur.com/jhlP1Qr.jpg Actual folder with games: https://i.imgur.com/yUAQgIB.png Heroic Log: https://paste.debian.net/1301919/ Legendary Log: https://paste.debian.net/1301920/
Memory: 17.1 GB (used: 6.16 GB) GPUs: GPU 0: Name: Advanced Micro Devices, Inc. [AMD/ATI] Navi 23 [Radeon RX 6600/6600 XT/6600M] IDs: D=73ff V=1002 SD=6505 SV=1eae Driver: 31.0.23013.1023 OS: Microsoft Windows 11 Pro 10.0.22621 (win32) The current system is not a Steam Deck We are not running inside a Flatpak container Software Versions: Heroic: 2.11.0 Kumachi Legendary: 0.20.34 Direct Intervention gogdl: 0.7.3 Nile: 1.0.0 Jonathan Joestar Any help would be much appreciated. Heroic Launcher: https://i.imgur.com/jhlP1Qr.jpg Actual folder with games: https://i.imgur.com/yUAQgIB.png Heroic Log: https://paste.debian.net/1301919/ Legendary Log: https://paste.debian.net/1301920/
1 Reply
old-apricot•2y ago
I've never seen that happening before
I saw one more report about this
I'd recommend the same I said to the other user: it's something really unknown at least for me that this can happen and logs don't say much at this point, I'd recommend for you to import the games for now and keep an eye on this issue, if it ever happens again do this:
- go to settings > logs
- click Open log file in folder
- share all the logs here (it will include the current and the previous logs)
just curious, all the games that disappeared are Epic games? or you had this issue with games from gog and amazon too?