The database Mysql\Redis cannot work, and the product has been out of service for more than 24 hours

I have a Mysql service and a Redis service. Can't upgrade to V2 The database service cannot be started either. Our product is currently in a stopped state for more than 24 hours as it cannot be started and cannot provide a project ID. I am very anxious. I'm already a Pro user but can't start my database
No description
31 Replies
Percy
Percy•10mo ago
Project ID: fbf03f6b-c5b8-4313-a919-4d191d506c84
Zisu | Owlando🦉
fbf03f6b-c5b8-4313-a919-4d191d506c84
Brody
Brody•10mo ago
does this redis plugin exist within a project on your pro plan?
Zisu | Owlando🦉
yes
Brody
Brody•10mo ago
hmmm im not seeing anything that would prove that, you are able to open hobby projects while selected on a pro user open the project's settings, in general scroll down and click the transfer project button, does it give you an option to move it to your pro team?
Zisu | Owlando🦉
Already belongs to team trade
Brody
Brody•10mo ago
i am able to select my team and still open my hobby projects while staying selected on the team, please confirm via my method above
Zisu | Owlando🦉
yes .i see it But there is no transfer to the paid team workspace, because Mysql/Redis itself already belongs to the team workspace
Brody
Brody•10mo ago
you are right, that is definite proof, apologies for doubting, but you would not have been the first can you try logging out, clearing cache, and logging back in?
Zisu | Owlando🦉
Don't be sorry, Bro. Although I am anxious, I understand that this is not your personal problem.
Brody
Brody•10mo ago
don't worry if i can't solve this shortly i will call someone in who can
Zisu | Owlando🦉
I've tried doing this but nothing works
Brody
Brody•10mo ago
@thomas - urgent, railway thinks a user on the team plan has run out of free credits and their databases have shut down, the project is indeed located in the team
thomas
thomas•10mo ago
Thanks for raising this @Zisu | Owlando🦉 looking into it
Zisu | Owlando🦉
Key point: This user is a paying HAHAHA Project Id: 98c71fc1-c592-44be-bc03-2c5bff4a5785
thomas
thomas•10mo ago
Your not banned, your billing is up to date, everything should be working checking if I can override then escalating this is very wierd
Zisu | Owlando🦉
Anyway, please let me start the database service as soon as possible. Users are already HAHAHA
Brody
Brody•10mo ago
thomas is on the case salute
thomas
thomas•10mo ago
I started the mysql plugin in admin mode it should be starting now it appears to be back redis is startin now as well please confirm if you are no longer being impacted we are still going to look into what happened here
Zisu | Owlando🦉
HAHAHA Thank you very much, now they all work
thomas
thomas•10mo ago
I just have to check but in your team settings do you have spending limits:
No description
thomas
thomas•10mo ago
We don't just shut down people's stuff I am glad you are back up and running I will bring this to the team
angelo
angelo•10mo ago
@Zisu | Owlando🦉 - was this project dragged into the Pro account at some point? One thing that is weird is that your database is using 512 MB of RAM which is absolutely not the right limit.
Zisu | Owlando🦉
Not sure, but it should have turned into a team project at some point.
angelo
angelo•10mo ago
So you got hit with a prehistoric Railway bug I am so sorry, all the more reason we need people to migrate. So breaking this down, my best guess here is that we used to enforce plan limits at the service/plugin level, when you moved the obj. it never updated the limit, that means your DB never used more RAM (and was super slow) It OOMed finally and crashed, when you needed to restart it, the V1 free plan restore code path was gone so you were stuck. I would advise that you migrate, yesterday, of which I see you doing. It would 1) Give you the Pro limits you are paying for 2) Let you restart and modify your DBs with more control @Zisu | Owlando🦉 - soft ping to help you with your migration @Zisu | Owlando🦉, sorry again to be annoying, you still seem to be using the old database
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