The database Mysql\Redis cannot work, and the product has been out of service for more than 24 hours
I have a Mysql service and a Redis service.
Can't upgrade to V2
The database service cannot be started either.
Our product is currently in a stopped state for more than 24 hours as it cannot be started and cannot provide a project ID. I am very anxious.
I'm already a Pro user but can't start my database
31 Replies
Project ID:
fbf03f6b-c5b8-4313-a919-4d191d506c84fbf03f6b-c5b8-4313-a919-4d191d506c84
does this redis plugin exist within a project on your pro plan?
yes
hmmm im not seeing anything that would prove that, you are able to open hobby projects while selected on a pro user
open the project's settings, in general scroll down and click the transfer project button, does it give you an option to move it to your pro team?
Already belongs to team trade
i am able to select my team and still open my hobby projects while staying selected on the team, please confirm via my method above
yes .i see it
But there is no transfer to the paid team workspace, because Mysql/Redis itself already belongs to the team workspace
you are right, that is definite proof, apologies for doubting, but you would not have been the first
can you try logging out, clearing cache, and logging back in?
Don't be sorry, Bro. Although I am anxious, I understand that this is not your personal problem.
don't worry if i can't solve this shortly i will call someone in who can
I've tried doing this but nothing works
@thomas - urgent, railway thinks a user on the team plan has run out of free credits and their databases have shut down, the project is indeed located in the team
Thanks for raising this @Zisu | Owlando🦉 looking into it
Key point: This user is a paying 
Project Id:
98c71fc1-c592-44be-bc03-2c5bff4a5785
Project Id:
98c71fc1-c592-44be-bc03-2c5bff4a5785Your not banned, your billing is up to date, everything should be working
checking if I can override then escalating this is very wierd
Anyway, please let me start the database service as soon as possible. Users are already
thomas is on the case 
I started the mysql plugin in admin mode
it should be starting now
it appears to be back
redis is startin now as well
please confirm if you are no longer being impacted
we are still going to look into what happened here
Thank you very much, now they all work
I just have to check but in your team settings do you have spending limits:
We don't just shut down people's stuff
I am glad you are back up and running I will bring this to the team
@Zisu | Owlando🦉 - was this project dragged into the Pro account at some point?
One thing that is weird is that your database is using 512 MB of RAM which is absolutely not the right limit.
Not sure, but it should have turned into a team project at some point.
So you got hit with a prehistoric Railway bug
I am so sorry, all the more reason we need people to migrate.
So breaking this down, my best guess here is that we used to enforce plan limits at the service/plugin level, when you moved the obj. it never updated the limit, that means your DB never used more RAM (and was super slow)
It OOMed finally and crashed, when you needed to restart it, the V1 free plan restore code path was gone so you were stuck.
I would advise that you migrate, yesterday, of which I see you doing. It would
1) Give you the Pro limits you are paying for
2) Let you restart and modify your DBs with more control
@Zisu | Owlando🦉 - soft ping to help you with your migration
@Zisu | Owlando🦉, sorry again to be annoying, you still seem to be using the old database