VP of Site Operations ($150,000 - $200,000 USD) 🍨 @ Museum of Ice Cream !
Link: https://apply.workable.com/museumoficecream/j/451C628121/?utm_source=remote_rocketship&ref=remote_rocketship
This position is based in a city with a museum: Chicago, NYC, Austin, Miami, or LA and requires intense travel across locations and new museum openings in 2024.
Your Day-to-Day:
Lead all current operations including hospitality, facilities and F&B
Build and develop a management team to exponentially grow units globally over the next 18 - 24 months
Must be able to travel extensively to lead current operations teams and open new units. New unit operations require nearly extensive travel 6-8 weeks for the initial slate of openings of museums, 1x per month for each location during 12 month ramp up
Oversee the overall guest experience in all locations, including the experiential technology
Be a visionary in your data-driven approach to management, defining KP's for all locations and providing location GM's with the tools they need to achieve success
Reorganize and build central operations team to manage growth of units
Manage and recruit teams of GMs and AGMs responsible for over 100 employees in cities across the globe
Implement operational excellence standards across all aspects of our locations, including but not limited to handbooks and tracking systems for construction, opening and ongoing operational guides, etc.
Manage all cross-location vendors and contractors, evaluating performance on an ongoing basis and making changes as needed.
Ensuring training and quality control standards are put in place across all team members in all locations.
Ensure all operations, vendors, contractors, building and city relations are managed and maintained in all locations.
Maintain operational best practices, creating guidebooks and handbooks for all new locations.
Liaise with the founding team and with the executive team on operations, visitor experience and team culture across all locations.
Manage P&L across each city and department.
Ensure culture, reputation and brand of MOIC is actively cultivated in every location.
Reports to CEO
The salary range for this role is $150,000 - $200,000 USD based on location and experience.
Requirements
The Necessities and Nice-to-Haves:
You have 10+ years of leadership and operations experience
You have scaled an operation to at least 10 multinational units
Extensive experience managing locations with complicated technical and f&B operations
Servant leadership and willing to get your hands dirty in order to get the job done and set an example for your team by being on the ground and learning every position from line to GM
You have extensive experience managing multiple locations and have developed detailed processes and implemented structure to aid in your management
You have exceptional organization skills with obsessive attention to detail
You are a problem-solver, and an excellent communicator
You have experience dealing with centralizing supply chains, vendors and service providers
You are able to make quick decisions and you possess excellent conflict resolution skills
You have a strong ability to negotiate with vendors, manage budgets and keep to strict timelines
You have the ability to travel to each new location as we build out operations in the near term and to oversee a team in the future to open units in 2025 and beyond
Vice President of Site Operations - Museum of Ice Cream
Who We Are: Figure8 is an experience first company. We create experiums. Places outside of distraction, away from expectation, and beyond inhibition. Spaces to get lost and found. We invite guests to take a moment. To recognize, realize, and r...
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