Cloudflare DevelopersCD
Cloudflare Developers•2y ago
Sadek

After streaming, enabling mp4 download gives 500 error and then it retries with error

Hi there, we stream and then call api to make mp4 video available but we noticed, we get 500 errors and it retries but still the status stays error generating mp4 video.
This is what I am trying 

https://api.cloudflare.com/client/v4/accounts/e3bd..../stream/c9eee7eab893404ba3cb81...../downloads

and I get 

{
  "result": {
    "default": {
      "status": "error",
      "url": "https://customer-7t,,,,.cloudflarestream.com/c9eee7eab8930000------9bfbed68d/downloads/default.mp4",
      "percentComplete": 0
    }
  },
  "success": true,
  "errors": [],
  "messages": []
}


If we delete some videos from dashboard then it works!
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