Cloudflare Developers•5mo ago

After streaming, enabling mp4 download gives 500 error and then it retries with error

Hi there, we stream and then call api to make mp4 video available but we noticed, we get 500 errors and it retries but still the status stays error generating mp4 video. This is what I am trying

https://api.cloudflare.com/client/v4/accounts/e3bd..../stream/c9eee7eab893404ba3cb81...../downloads

https://api.cloudflare.com/client/v4/accounts/e3bd..../stream/c9eee7eab893404ba3cb81...../downloads

and I get

{
  "result": {
    "default": {
      "status": "error",
      "url": "https://customer-7t,,,,.cloudflarestream.com/c9eee7eab8930000------9bfbed68d/downloads/default.mp4",
      "percentComplete": 0
    }
  },
  "success": true,
  "errors": [],
  "messages": []
}

{
  "result": {
    "default": {
      "status": "error",
      "url": "https://customer-7t,,,,.cloudflarestream.com/c9eee7eab8930000------9bfbed68d/downloads/default.mp4",
      "percentComplete": 0
    }
  },
  "success": true,
  "errors": [],
  "messages": []
}

If we delete some videos from dashboard then it works!

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After streaming, enabling mp4 download gives 500 error and then it retries with error