📜 Community help Tags

The error code Van 152Van 152 indicates a hardware ID ban. This ban typically lasts around 4 months. You can appeal and discuss your ban on the official support page by using the link below.

Submit a support ticket here: https://support-valorant.riotgames.com/hc/en-us/requests/new

In order to get Vanguard, VALORANT’s anti-cheat, to work on your computer you most enable secure boot and TPM 2.0. Here are some resources that will assist you in the process:

VALORANT Support on Van 9001 & 9003: https://support-valorant.riotgames.com/hc/en-us/articles/10088435639571-Troubleshooting-the-VAN9001-or-VAN-9003-Error-on-Windows-11-VALORANT

Microsoft Support on Secure Boot: https://support.microsoft.com/en-us/windows/windows-11-and-secure-boot-a8ff1202-c0d9-42f5-940f-843abef64fad

Microsoft Support on TPM 2.0: https://support.microsoft.com/en-us/windows/enable-tpm-2-0-on-your-pc-1fd5a332-360d-4f46-a1e7-ae6b0c90645c

If you have forgotten your login credentials or your account has been compromised, you can try to recover your account by heading to the link below. Permanently banned or deleted accounts cannot be retrieved.

Account Recovery: https://support-valorant.riotgames.com/hc/en-us/articles/360046229573-Recover-Your-Account

The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.

Only unused in-game content and unused VP purchased within the last 14 days are eligible for a refund. In-game content counts as used once it's taken into a game: that means you've reached the loading screen of a match in any mode (including custom games or practice) with that content equipped.

More information: https://support-valorant.riotgames.com/hc/en-us/articles/360045674593-How-to-Request-a-Refund-VALORANT-Player-Support

If you have the wrong region listed on your Valorant account, you can use the link below to change it. This might fix any unnecessary latency or currency issues you might be experiencing

Change your region:
https://support-valorant.riotgames.com/hc/en-us/articles/360047379834-Changing-Your-Region-of-Residence-for-Your-Riot-Account

Solution 1:
PayPal might be putting restrictions on your account, make sure you check PayPal's support page on why your transaction might have not gone through.

Solution 2:
Many users have found using command prompt to refresh their overall connection helps fix any transactional errors. Open command prompt as administrator and type these commands in order.
netsh int ip resetnetsh int ip reset
ipconfig /releaseipconfig /release
ipconfig /renewipconfig /renew
ipconfig /flushdnsipconfig /flushdns
netsh winsock resetnetsh winsock reset

Solution 3:
If none of the above solutions or information is helpful to your issue, you can always use your credit or debit card directly, instead of using PayPal. In addition, online vendors have online gift cards for Valorant's premium currency. You can try to use PayPal to purchase an online gift card; most find this to be an effective solution. Note, gift cards are geo locked so purchase them from your region.