User has issue connecting to Railway service from Dominican Republic

I have a user who is trying to connect from DR. No one else seems to be experiencing this issue and I am doing what I can to debug it remotely, but in short I see (failed) when he tries to connect to https://central-universal.up.railway.app/ for example, where I see "ok"
15 Replies
Percy
Percy10mo ago
Project ID: N/A
Brody
Brody10mo ago
could be something like an isp or government firewall, ask them to try with accessing the site with a vpn?
cybershizo
cybershizo10mo ago
Thanks, doing what I can will recommend he try a VPN. Very hard to debug remotely and I don't have any server errors
Brody
Brody10mo ago
there really wouldn’t be any errors if they are getting firewalled before their traffic reaches your app
cybershizo
cybershizo10mo ago
So if that happens I mean what am I supposed to do? Like instead of a direct railway.up link is there something that a firewall might be less likely to block?
Brody
Brody10mo ago
its likely their firewall is doing an ip block, so maybe stick cloudflare in front of the app?
cybershizo
cybershizo10mo ago
Thanks Are there any guides to doing this? I'm a little new to CF and what to search for if I need to take this path
Brody
Brody10mo ago
do you own a custom domain? you need one for cloudflare
cybershizo
cybershizo10mo ago
Yeah so Let's imagine I have a custom domain I set it up on CF some way And then I tell CF to point to Railway .up service domain?
Brody
Brody10mo ago
yeah via the cname railway will give you when you put your custom domain into your service
cybershizo
cybershizo10mo ago
Ah I see So it's just domain forwarding Strange but I suppose that also helps with DDoS or other related concerns
Brody
Brody10mo ago
yeah as long as you leave the orange cloud enabled
cybershizo
cybershizo10mo ago
Alright, thanks!
Brody
Brody10mo ago
youd need this docs section if you decide to use cloudflare https://docs.railway.app/guides/public-networking#provider-specific-instructions
cybershizo
cybershizo10mo ago
Appreciate it thanks
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