random got me banned

Me and my 2 other friends got banned 7 days with our ranks reset to bronze because we played with a random from team recruitment and he was apparently cheating and because of that we got banned. 1) this is unfair because he never turned on his mic nor did he showed any signs of cheating for us to notice 2) he came from team recruitment and he isn’t even our friend I tried to file a claim but that got rejected. How do i file another claim? Or how do i contact customer service? I tried checking out the customer service button on the log in screen but they just showed FAQ’s I’ve been playing this game for 6 over years and participated in PMPL. i’ve been loyal to the game and always reported actual cheaters. If i knew the random i played with was a cheater obviously i wouldn’t want to play with him. But none of us knew because there were literally no signs of it. I don’t remember even winning any games with that guy on our team. I was in ace dominator at rank 3000 slowly pushing to conquerer but now its down to bronze. Though i can easily push it back up, but the amount of time that has been taken away to get there can never be returned 😪
No description
No description
7 Replies
Dyno
Dyno10mo ago
Please contact the customer service for further assistance, @trixy.fps. Refer to subpoint 5.4 in #faq for further information.
trixy.fps
trixy.fps10mo ago
I can’t log in so i can’t contact customer support through main menu. The “Help” on the log in menu also doesn’t provide any assistance for banned related topics. They only provide contact for other topics
Zuelle
Zuelle10mo ago
Hi, @trixy.fps. :4227bearpumpkin2: You will only get banned when you played with the player multiple times. :c_cry:
trixy.fps
trixy.fps10mo ago
Yea we did played with him multiple times because we don’t have a 4th player so since he sticked with us and wasn’t a noob we decided to continue to play with him. But the point is he wasn’t cheating when we were playing with him and also he was from team recruit so it wasn’t like we’re doing this on purpose. How would you feel if you’re playing with a random, Nothing suspicious was happening and all of a sudden you got banned because apparently the guy was cheating. How can you prevent something that you don’t know. You know what i mean?
Zuelle
Zuelle10mo ago
In this case, please contact the CS Team. You may refer to subpoint 5.4 in #faq. :hehe:
trixy.fps
trixy.fps10mo ago
There is no way to contact customer support regarding ban topic. They only have customer support contact forms for other related issues. Is there like an email or something i can contact?
Zuelle
Zuelle10mo ago
No description
Want results from more Discord servers?
Add your server