Need some help please!
Hi all, our site was working fine up till yesterday, now we can't get pass the login stage. Any ideas would be grateful. I've added a pic of the observability if that helps. Thank you
Solution:Jump to solution
You might still be using the old database connection, try reading this:
https://docs.railway.app/guides/database-migration-guide#switching-over-connections...
33 Replies
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Solution
You might still be using the old database connection, try reading this:
https://docs.railway.app/guides/database-migration-guide#switching-over-connections
I did the migration last week and it was all running and working after. Unless there's something else I haven't done. I have attached pic.
I'm pretty sure you're still using the old connection strings
You'd want to read the link I sent you
Hi sorry i'm still stuck. Where do I find the settings to change over the database. Unfortunately this was built by someone else who can no longer help. I've some computer knowledge but this is all new to me. Should I be looking in github or under the mycompass setting area in railway? Thank you
1. re-run the migration
2. update the variables in the variables tab of the mycompass service to the new database variables
I've checked the variables in the mycompass tab, I can't see what's different. Is there anyone that we can pay to sort this service out for us? Thanks
have you re-ran the migration?
do i delete and click this button
yes that's the button you click
hi i've tried that but nothing has changed, when go to the login page of the site it and press login it just click and nothing happens
Any idea where I can look for a programmer to sort this out asap? thanks
Hi anyone to help please
sorry I had to sleep as the last message I sent here was at 4:40am.
if you add me to your railway project and github repo, I can make the necessary changes for you
Oh amazing right so where do i add you?
add me to your repo, my username is
brody192
add me to your railway project as an editor, my email is [email protected]
think i've done it
yeah I got the two emails, am I added as an editor to your railway project?
should be admin now?
edit permissions is the highest you can give somebody unless you add them to the pro workspace, so as long as I'm an editor then that's good
I just woke up not too long ago, will start looking into what you have going on shortly when I'm at my computer
brilliant thank so much, yeah it was choice between admin or member so added you as admin, hopefully thats right
if you added me as an admin than that likely means you just paid (or will pay) 20$ for my seat on your team
Found it added you within the project and the setting is can edit
where you charged?
i haven't joined the team
no i dont think so but not too worried if it did
okay I'll join the project invite and not the team invite anyway, see if you can cancel the team invite though
@carly7505 - i've updated the service variables and it looks like your app is back online
Omg amazing thank you so much, can i pay you a fee for your service?
for context this is what i changed in your service variables
you should feel absolutely no need to pay me, but if you insist theres a BMAC link in my bio
Thank you!!
thank you so much for the trains!!
once you confirm your app is in perfect working order you can delete the legacy database
Hi Brody, I was wondering if you were able to help me again please?
yes, please open a new help thread