Web apps won't open

Is anyone experiencing problems opening apps hosted on Railway in Europe?
Solution:
im afraid theres not much railway can do about an isp firewall
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18 Replies
Percy
Percy9mo ago
Project ID: N/A
Willem Sandoval
Willem Sandoval9mo ago
Yes. 1. App - Project ID: 532ed3df-1b63-42c4-98ef-9b7321057192 2. App - Project ID: d3c051f8-b4eb-4039-8ee2-38f6733352c0
Brody
Brody9mo ago
what region are you accessing these apps from? could you send a domain that isn't working?
Willem Sandoval
Willem Sandoval9mo ago
... Croatia
Brody
Brody9mo ago
does it timeout for you?
Willem Sandoval
Willem Sandoval9mo ago
It's just trying to connect, but nothing happen.
No description
Brody
Brody9mo ago
just keeps loading?
Willem Sandoval
Willem Sandoval9mo ago
Yes. Is it working for you?
Brody
Brody9mo ago
yes, but I'm us-east, so I'd be accessing your app from different edge proxies, there could be an issue with the EU proxy
Willem Sandoval
Willem Sandoval9mo ago
I'm hosting 4 different apps, none of them are working.
Brody
Brody9mo ago
sounds like an issue with the proxy
Willem Sandoval
Willem Sandoval9mo ago
What can I additionally do? Is now this problem reported, and will it be fixed? I'm getting calls from angry users, so I would like to know what can I do in this moment.
Brody
Brody9mo ago
just let the team know, will get back to you railway isnt seeing any issues on their end, and there have been no other reports of users having problems @Willem Sandoval could you try accessing the site in incognito?
Willem Sandoval
Willem Sandoval9mo ago
I identified the problem, at least partially, but I don't know what can I do with it. The users that are using the certain internet provider in Croatia can't access the page, but those so are using other can.
Solution
Brody
Brody9mo ago
im afraid theres not much railway can do about an isp firewall
Willem Sandoval
Willem Sandoval9mo ago
Thanks, Brody! I will investigate it with the ISP.
Brody
Brody9mo ago
but you could put cloudflare in front of your app with proxying so that when a user visits your site they are hitting a cloudflare ip this would require a custom domain
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