HELP

Hello , I need Help. one Of my colleagues just created a New Railway account and Immediately subscribed to the 20$ pro plan Subscription. But Money Has been Deducted from the Account but there is an issue. I would like to Have A Meeting on Google Meet with One of the members of Railway Official Members.
Solution:
then you'd need to email [email protected]
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10 Replies
Percy
Percy9mo ago
Project ID: N/A
Krøn
Krøn9mo ago
check this
No description
Krøn
Krøn9mo ago
maybe youll get a faster reply
Adam
Adam9mo ago
What is the issue? Please provide more details. Is it just that they accidentally subscribed to the Pro plan?
Brody
Brody9mo ago
if the answer to Adams question is yes, then see kron's screenshot above, you can request a refund through that support panel
Abubakar Shaikh
Abubakar Shaikh9mo ago
Just created an Account and Purchased a 20$ pro plan , then team Created and Now unable to deploy any Apps on 20$ plan
Brody
Brody9mo ago
looks like you haven't paid that 20$ invoice yet
Abubakar Shaikh
Abubakar Shaikh9mo ago
But Money has been Deducted 20$
Solution
Brody
Brody9mo ago
then you'd need to email [email protected]
Abubakar Shaikh
Abubakar Shaikh9mo ago
I contacted the bank and got to know that money was deducted but never got transferred to railway.app. It got bounced back. Thank you for your support
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