Cannot Delete CF Account

Hi, trying to help a client of mine remove a Cloudflare account they created by accident, and when they follow the steps here:
https://developers.cloudflare.com/fundamentals/subscriptions-and-billing/delete-account/

They are met with error (Invalid Email address entered Code 1024).

Similar to here what was mentioned here:
https://community.cloudflare.com/t/delete-free-login-and-community-login/479393/4

Any tips on how to troubleshoot this?
Cloudflare Docs
These steps do not apply to accounts under contract. Contact your Customer Success manager if you would like to delete a contract account.
Was this page helpful?