Heroic on Windows 11 showing all my GOG games have updates. However update fails.
All the GOG games I import from my GOG library to Heroic are showing they need updates. I click the update circular arrows and then the update says it failed. These are the Warnings and Errors I get in the log file:
ERROR: [Gog]: Unable to syncQueued playtime, userData not present
ERROR: [Backend]: Could not find default wine version
ERROR: [Gog]: stdout = false and res.abort = false in getInstallInfo
WARNING: [Backend]: refresh not implemented on Sideload Library Manager
WARNING: [Backend]: listUpdateableGames not implemented on Sideload Library Manager
WARNING: [Backend]: No clientId in goggame-1207660773.info file. Cannot resolve save path
ERROR: [DownloadManager]: Update of 1207661333 failed with: TypeError: Cannot read properties of undefined (reading 'type')
WARNING: [DownloadManager]: Update of 1207661333 failed!
47 Replies
continuing-cyanOP•16mo ago
Here is my system information:
CPU: 16x AMD Ryzen 7 5800X 8-Core Processor
Memory: 34.27 GB (used: 16.15 GB) GPUs: GPU 0: Name: Advanced Micro Devices, Inc. [AMD/ATI] Nitro+ Radeon RX 570/580/590 IDs: D=67df V=1002 SD=e366 SV=1da2 Driver: 31.0.21910.5 OS: Microsoft Windows 11 Home 10.0.22631 (win32) The current system is not a Steam Deck We are not running inside a Flatpak container Software Versions: Heroic: 2.13.0 Dorry & Broggy Legendary: 0.20.34 Direct Intervention gogdl: 1.0.0 Nile: 1.0.1 Jonathan Joestar
Memory: 34.27 GB (used: 16.15 GB) GPUs: GPU 0: Name: Advanced Micro Devices, Inc. [AMD/ATI] Nitro+ Radeon RX 570/580/590 IDs: D=67df V=1002 SD=e366 SV=1da2 Driver: 31.0.21910.5 OS: Microsoft Windows 11 Home 10.0.22631 (win32) The current system is not a Steam Deck We are not running inside a Flatpak container Software Versions: Heroic: 2.13.0 Dorry & Broggy Legendary: 0.20.34 Direct Intervention gogdl: 1.0.0 Nile: 1.0.1 Jonathan Joestar
fair-rose•16mo ago
Please post the entirety of the log for heroic after attempting to upgrade
continuing-cyanOP•16mo ago
fascinating-indigo•16mo ago
Could you also post
C:\Users\gamet\AppData\Roaming\heroic\GamesConfig\1207660773.log"continuing-cyanOP•16mo ago
[GENERIC DOWNLOAD_MANAGER] INFO: Depot version: 1
[V1] INFO: Initialized V1 Download Manager
[V1] INFO: Deleted: 0 New: 0 Changed: 0
[API] INFO: Getting Dependencies repository
[V1] INFO: Nothing to do
continuing-cyanOP•16mo ago
continuing-cyanOP•16mo ago
Also every time I import the game to Heroic. It downloads Galaxy Common Redistributables. And it shows ?? for the size in MB. Is this normal?
continuing-cyanOP•16mo ago
The 7th Legion and 1954 Alcatrez games in the list that say cancelled. Are the ones where Heroic said they have updates. And they failed after I attempted to update them. I just imported another game and it downloaded Galaxy Common Redistributables. It does this everytime I import a game.
continuing-cyanOP•16mo ago
I just imported A Juggler's Tale and A New Beginning from GOG. And Heroic Launcher is showing they have updates. But if I try to update them it will fail. It does this for every game I import.
continuing-cyanOP•16mo ago
I'm also seeing an error in the GOG log that says:
[GENERIC DOWNLOAD_MANAGER] ERROR: Game doesn't support content system api, unable to proceed using platform windows
fascinating-indigo•16mo ago
what game?
continuing-cyanOP•16mo ago
It shows up 3 times in the log. It looks like for these games:
"title": "A New Beginning: Final Cut",
"title": "1942: The Pacific Air War"
"title": "A Juggler's Tale"
continuing-cyanOP•16mo ago
continuing-cyanOP•16mo ago
I tried installing instead of importing a game. I tried Alone in the Dark. And it caused more errors in the Heroic Log File.
continuing-cyanOP•16mo ago
These are the errors and warnings when trying to install Alone in the Dark over the exisiting Alone in the Dark GOG folder:
(17:28:20) ERROR: [Gog]: stdout = false and res.abort = false in getInstallInfo
(17:29:25) WARNING: [Backend]: No clientId in goggame-1207666073.info file. Cannot resolve save path
(17:29:26) WARNING: [Backend]: No clientId in goggame-1207660773.info file. Cannot resolve save path
(17:29:28) WARNING: [Backend]: listUpdateableGames not implemented on Sideload Library Manager
(17:31:16) WARNING: [Backend]: Required prefix files are missing, running
verifyWinePrefix to create prefix
(17:31:16) WARNING: [Gog]: Failed to run setup instructions on install for Alone in the Dark 1 Error: Error: ENOENT: no such file or directory, mkdir
at mkdirSync (node:fs:1398:3)
at Object.mkdirSync (node:electron/js2c/asar_bundle:2:12650)
at runWineCommand (C:\Users\gamet\AppData\Local\Programs\heroic\resources\app.asar\build\electron\main.63921309.js:106:1952)
at getWinePath (C:\Users\gamet\AppData\Local\Programs\heroic\resources\app.asar\build\electron\main.63921309.js:112:1260)
at setup$1 (C:\Users\gamet\AppData\Local\Programs\heroic\resources\app.asar\build\electron\main.63921309.js:3:3091)
at async Module.install$4 [as install] (C:\Users\gamet\AppData\Local\Programs\heroic\resources\app.asar\build\electron\main.63921309.js:11:5112)
at async installQueueElement (C:\Users\gamet\AppData\Local\Programs\heroic\resources\app.asar\build\electron\main.63921309.js:27:12514)
at async initQueue (C:\Users\gamet\AppData\Local\Programs\heroic\resources\app.asar\build\electron\main.63921309.js:27:15243)
(17:31:16) ERROR: [ExtraGameInfo]: HowLongToBeat response for Alone in the Dark 1 is malformed {
"_errors": [],
"data": {
"_errors": [
"Array must contain at least 1 element(s)"
]
}
}
(17:31:23) WARNING: [Backend]: No clientId in goggame-1207660773.info file. Cannot resolve save path
I think it must be some kind of incompatibilty with games first downloaded by GOG Galaxy. And then imported into Heroic. I tried uninstalling a game first with GOG Galaxy. Then installing it with Heroic and didn't get any errors from Heroic. But then I imported the game into GOG Galaxy again. And it had an update for the game.
Am I not supposed to import games downloaded from GOG Galaxy?
May have spoke too soon. I just looked at the log file on the clean installed game from Heroic Launcher and it has Warnings and Errors:
(19:18:26) WARNING: [Backend]: Required prefix files are missing, running verifyWinePrefix to create prefix
(19:18:26) WARNING: [Gog]: Failed to run setup instructions on install for A Juggler's Tale Error: Error: ENOENT: no such file or directory, mkdir
at mkdirSync (node:fs:1398:3)
at Object.mkdirSync (node:electron/js2c/asar_bundle:2:12650)
at runWineCommand (C:\Users\gamet\AppData\Local\Programs\heroic\resources\app.asar\build\electron\main.63921309.js:106:1952)
at getWinePath (C:\Users\gamet\AppData\Local\Programs\heroic\resources\app.asar\build\electron\main.63921309.js:112:1260)
at setup$1 (C:\Users\gamet\AppData\Local\Programs\heroic\resources\app.asar\build\electron\main.63921309.js:3:3091)
at async Module.install$4 [as install] (C:\Users\gamet\AppData\Local\Programs\heroic\resources\app.asar\build\electron\main.63921309.js:11:5112)
at async installQueueElement (C:\Users\gamet\AppData\Local\Programs\heroic\resources\app.asar\build\electron\main.63921309.js:27:12514)
at async initQueue (C:\Users\gamet\AppData\Local\Programs\heroic\resources\app.asar\build\electron\main.63921309.js:27:15243)fascinating-indigo•16mo ago
hmm, it seems it tries to run wine on windows
I'll take care of it
continuing-cyanOP•16mo ago
Ok sounds good.
fascinating-indigo•16mo ago
Hey, could you try out this build once it finishes? https://github.com/Heroic-Games-Launcher/HeroicGamesLauncher/actions/runs/7917283384?pr=3574
GitHub
[FIX] don't run getWinePath on windows · Heroic-Games-Launcher/Hero...
A games launcher for GOG, Amazon and Epic Games for Linux, Windows and macOS. - [FIX] don't run getWinePath on windows · Heroic-Games-Launcher/HeroicGamesLauncher@c404882
continuing-cyanOP•16mo ago
Ok sure. What do I have to do to test it out?
fascinating-indigo•16mo ago
get Windows exe from the page above
errors like this won't happen
continuing-cyanOP•16mo ago
Ok I see it. I haven't been using the portable version though. But I will see if I can try it out.
Do I have to uninstall and reinstall? When I run the exe it just opens my current install.
fascinating-indigo•16mo ago
yes, that's the moment the issue occurs
continuing-cyanOP•16mo ago
No I mean the Launcher. Do I need to uninstall it? And reinstall it? When I run the portable exe it just runs my current install of Heroic.
I just opens Heroic I mean. It doesn't install anything.
fascinating-indigo•16mo ago
ah, that's fine
continuing-cyanOP•16mo ago
Ok this time I imported a game (A New Beginning: Final Cut) and it performed the update. No errors this time in the program. It downloaded GOG redistributable and installed them! There are some more warning and errors in the log though.
continuing-cyanOP•16mo ago
Here is the log
continuing-cyanOP•16mo ago
I'm trying a clean install of a different game using Heroic and see what happens.
A couple of warnings so far while it's downloading.
(22:58:05) WARNING: [Backend]: No clientId in goggame-1207660773.info file. Cannot resolve save path
(22:58:08) WARNING: [Backend]: listUpdateableGames not implemented on Sideload Library Manager
Ok it finished installing same as last time with no errors. Looks like you fixed it! Thanks! It game one last warning in the log. Not sure if it's something needs addressed but it says this:
(23:06:55) WARNING: [Backend]: No clientId in goggame-1207660773.info file. Cannot resolve save path
Same as the other warning.
After is downloaded the GOG redistributables a pop up came on the screen asking me if it's ok if GOG.com, scriptinterpreter could make changes to the computer. And I said yet. Then Direct X 9.0c redistributables asked to be installed also. I assume this is all what was supposed to happen before.
I said "yes" I mean not "yet. 🙂
Will this fix be added to the next update then?
fascinating-indigo•16mo ago
yes, thanks for testing
continuing-cyanOP•16mo ago
Ok glad I could help get it working. I will just run it from the exe you gave me for now until the next update comes in. Thanks for fixing it.
Ok when I first open the program it gives this error:
(23:56:33) ERROR: [Backend]: Could not find default wine version
Looks like it is still trying to find Wine on Windows after just running Heroic.
I tried installing another game with Heroic. And I think it installed ok. But the log file gives some new Cloudflare errors:
(00:11:16) ERROR: [DownloadManager]: Downloader: Failed to get headers for https://cdn.cloudflare.steamstatic.com/steam/apps/347230/library_hero.jpg.
Error: Error: Request failed with status code 404
(00:11:17) ERROR: [DownloadManager]: Downloader: Failed to get headers for https://cdn.cloudflare.steamstatic.com/steam/apps/347230/logo.png.
Error: Error: Request failed with status code 404
(00:11:17) INFO: [Gog]: Getting GOG library
(00:11:17) INFO: [Gog]: Running command: GOGDL_CONFIG_PATH=C:\Users\gamet\AppData\Roaming\heroic\gogdlConfig powershell Start-Process "
"C:\Users\gamet\AppData\Local\Temp\2cPIVAo6EJ8Y7Y22Ptws4zG8NS0\resources\app.asar.unpacked\build\bin\win32\gogdl"" -Wait -ArgumentList ""--auth-config-path"",""C:\Users\gamet\AppData\Roaming\heroic\gog_store\auth.json"",""auth"" -NoNewWindow
(00:11:18) ERROR: [DownloadManager]: Downloader: Failed to get headers for https://cdn.cloudflare.steamstatic.com/steam/apps/347230/library_600x900_2x.jpg.
Error: Error: Request failed with status code 404
(00:11:18) ERROR: [DownloadManager]: Downloader: Failed to get headers for https://cdn.cloudflare.steamstatic.com/steam/apps/347230/library_hero.jpg.
Error: Error: Request failed with status code 404continuing-cyanOP•16mo ago
continuing-cyanOP•16mo ago
When I import a game from a GOG download. It doesn't automatically look for or install the update before finishing the import. But once I run the refresh button in the top right corner. It will find the update and install it. Shouldn't it update during the import?
It's strange because on import I see it downloads the GOG redistributables. And I get a notification that says the install of them has started . But then it doesn't ever say it finishes. So I think it is failing to install the updates on import.
continuing-cyanOP•16mo ago
Here is the log of the last one I did. I see some errors and warning but don't know what they mean.
continuing-cyanOP•16mo ago
So yeah so I think its failing to update it on import. But will update when I refresh the library.
continuing-cyanOP•16mo ago
It doesn't really show an error in the downloads section though. But the thing it reports as GOG Common Reistributables that downloads on import is on there. And has ??? for MB. The notifications never says it finishes installing And then "AER - Memories of old" is when it completes the update after I hit the "Refresh Library" button.
continuing-cyanOP•16mo ago
Having some more strange issues. I couldn't get Heroic to import one of the games (Alien Vs Predator). So did a repair verify in GOG Galaxy. And it updated it. But then it also updated one of the other games (7th Legion) that I had just installed with Heroic. Heroic not finding updates?
continuing-cyanOP•16mo ago
This is what GOG galaxy just updated. But just last night had installed with Heroic.
continuing-cyanOP•16mo ago
Heroic is not able to get game information for Alien Vs Predator classic. I've tried clearing the cache. Resetting Heroic. And uninstalling it with GOG Galaxy. And it still can't find the game information.
continuing-cyanOP•16mo ago
Here is the log. It has these as the errors:
(11:15:41) ERROR: [Gog]: stdout = false and res.abort = false in getInstallInfo
(11:15:41) ERROR: [Gog]: stdout = false and res.abort = false in getInstallInfo
(11:15:41) ERROR: [Frontend]: Cannot get game info
(11:15:41) ERROR: [Frontend]: Cannot get game info
(11:15:41) ERROR: [Frontend]: Cannot get game info
continuing-cyanOP•16mo ago
I don't think I'm going to be using Heroic Launcher anymore. It doesn't seem anywhere near ready for prime time.
Test your own software. I'm not getting paid for this.
And really none of you guys should be either!
fascinating-indigo•16mo ago
whatever works for you
continuing-cyanOP•16mo ago
Whatever they pay you it's too much. You don't fix all the problems in the log. That I see right in front of my face. Go play games in your mom's basement!
GOG is dumb for getting involved in this project.
Lazy losers.
fascinating-indigo•16mo ago
The project is maintained by volunteers. Everyone does this in their free time.
oh... they left
foreign-sapphire•16mo ago
i guess they never heard of how opensource software gets made
xenial-black•16mo ago
🤣 lmao
for any future readers: windows in my opinion is not really a focus for this launcher
and using windows is just a waste of time in my book anyway, so I just stay away from it these days
not worth anyone's time to develop on and/or use windows
like-gold•16mo ago
(we arent)
compatible-crimson•16mo ago
Still we have 25% of users on windows so we need to give support 🤷
xenial-black•16mo ago
Ye but it's not the primary focus at least for me
That's why I said in my opinion