Account Recovery

Hi i Recently reached out to service@pubgmobile.com And they asked me to provide some information about my account after 3 days i got this email. What does it really mean? And will i get my account back?
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1 Reply
.Ṇadïa.🌴
.Ṇadïa.🌴4mo ago
As mentioned in the mail, the customer service team will get back to you within 14 working days.