my account was stolen

and i submitted a ticket and it go rejected so ineed help
4 Replies
FAHDkartal
FAHDkartal9mo ago
Hello
CathyRebillion
CathyRebillion9mo ago
Hey there,@Pro ! Please make sure that you provide the customer service with all the accurate and required information. They may not be able to proceed with your request otherwise as they may not be able to verify the ownership of the account. As an owner of the account, it is your own responsibility to provide the accurate and required information. Please continue with the customer service and wait patiently for their response.:neon_white_heart:
Pro
Pro9mo ago
i already filled all the questions with the most accurate answers i can provide and btw the thief changed even the account itself from my facbook account to his can't we join any vc in the server because there are alot of details i just filled that ticket 2 times before with no answer @Mark so filling third time won't change anything
CathyRebillion
CathyRebillion9mo ago
Unfortunately not possible. Only the customer service in-game can provide solutions for account-related issues. Please try to contact them one more time. And please make sure you provide them detailed accurate information in order to regain the access back of your account.
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