I think I had tried adding my bank card too many times and it now says the card is declined
Hi Admin, I had tried adding my bank card for payment too many times now unsuccessfully (as there was a banking issue with my bank card) and it now appears to say my bank card is now declined. The banking issue has now been resolved. Can I ask how long do I need to wait before I can add my bank card again?
Would really appreciate any input. Many thanks.
10 Replies
Project ID:
N/AN/A
Solution
for billing related issues please email billing@railway.app
Ok thanks.
Hi @Brody this is a fairly urgent billing account issue and I was wondering if you can have a look at this urgently? Would really really appreciate you if you can help and prioritise and have a look at this case. Many thanks.
i dont work for railway, please wait for a reply via email from the team
Ok thanks @Brody. Do you know who is the Discord admin/mod here I can reach out to?
doing such would be against the rules, please see #🛂｜readme #5.
discord is community support, billing issues are not something we do on discord, please wait for a reply via email.
Ok no probs, many thanks @Brody
please chill with the pings, #5 states not to ping
Lol ok, apologies