banned unfairness

Help plz hack has taken my account and ban it in 15 Feb this is my nickname ツ『69』EYADツ #cheating-news
18 Replies
Dyno
Dyno9mo ago
Please contact the customer service for further assistance, @eliyanabil2005. Refer to subpoint 5.4 in #faq for further information.
eliyanabil2005
eliyanabil20059mo ago
@Zobel plz help it was hacked in 15 February the hacker may use any thing that is refused by pupg but it was not me I can send u screen shots that I make a report to reclaim my account ツ『69』EYADツ My nickname
GameOnTerror
GameOnTerror9mo ago
@eliyanabil2005 try contacting ingame service
eliyanabil2005
eliyanabil20059mo ago
When it was hacked it accepted but the request to unlock ban refused 5622537154 My id
GameOnTerror
GameOnTerror9mo ago
contact them and say that it was hacked and the hacker used cheats
eliyanabil2005
eliyanabil20059mo ago
I told them but refused But I swear God I never used hack plz help😭
GameOnTerror
GameOnTerror9mo ago
Try contacting through email @eliyanabil2005
eliyanabil2005
eliyanabil20059mo ago
What is the mail?
GameOnTerror
GameOnTerror9mo ago
Check their official website @eliyanabil2005
eliyanabil2005
eliyanabil20059mo ago
I am waiting
Zuelle
Zuelle9mo ago
Hi, @eliyanabil2005 please try reaching out to the in-game CS Team. :uwuCat:
eliyanabil2005
eliyanabil20059mo ago
They refused this is un fair😭
Zuelle
Zuelle9mo ago
Providing them accurate information is the best thing to do.
eliyanabil2005
eliyanabil20059mo ago
I told them and send images that I wasn't controlling the account but they refuse Look
eliyanabil2005
eliyanabil20059mo ago
No description
No description
eliyanabil2005
eliyanabil20059mo ago
I can give you any proof Plz help
Zuelle
Zuelle9mo ago
Hello, @eliyanabil2005. Please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the data shows that unauthorized activities have been performed on the account, there is no way the customer service can restore the account after a suspension. To appeal to your suspension, please use the File Claim option for further assistance. Thank you for understanding. :sky_bunnyflowerOwO:
eliyanabil2005
eliyanabil20059mo ago
No way then😭 At least compensate me
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