Loss of access to mail, I can't log in to the game
Hello, I need help related to my account. I have lost access to my email and I want to change it. I am contacting support, but the request is simply not sent, it does not appear on the site in the "my requests" tab
jidat•87d ago
U can login using username and password if it was a riot account, then change the email connected to it from there
Ayumi•87d ago
The problem is that I've been hacked and I want to change my password...
jidat•87d ago
And how did u loose the email?
Ayumi•87d ago
Icloud, after paying for additional space, does not show messages, and I cannot remember the password to log in to the mail, we also contacted apple support, but they also do not know the answer..
jidat•87d ago
Welp
U have it logged in anywhere?
Ayumi•87d ago
What do you mean?
Arii•87d ago
Even if it hasn’t showed up on the my tickets page you should still have an email regarding the ticket which you can respond using
Ayumi•87d ago
I don't receive emails in the mail, I can't see it in any way
Arii•87d ago
Also how have you forgotten both the password to your account and to your email?
If you can’t remember literally anything about your account or have access to nothing then you have to make a ticket using information only you would know, simple as that
Ayumi•87d ago
I can log in to my riot account, I remember the username and password, I have access to mail and I can log in to it through Apple mail, but I do not remember the password from the mail itself. For some time, the letters did not arrive at the post office, the reason was the lack of space in the iCloud, I paid for an additional place, but the letters did not arrive, so it was decided to change the icloud mail to Google mail. thats it
Arii•87d ago
If you remember the account login then you can go to the account page and change the email associated with the account
Then once it’s changed you can change the password using the new email instead as verification if it’s requiring it
I don’t exactly see where the problem is here, can you elaborate?
Ayumi•87d ago
no, I can't, because as soon as I want to go into the settings, I need a code from the mail, which I accordingly cannot receive.
it is impossible to enter the settings, because the confirmation code is sent to an email address that does not receive messages
Arii•87d ago
What do you mean by it doesn’t receive messages?
Is the storage full?
It has to have received confirmation codes before or you wouldn’t be able to connect it to the account, right
Ayumi•87d ago
Well, there are just no messages coming to the mail. Not from riot, not from anyone
no
messages used to arrive, then the storage space was full, I extended it and the messages stopped coming..
Arii•87d ago
It could be as simple as the phone not continually checking for storage updates?
Maybe try signing out of iCloud and restarting the phone if possible
Ayumi•87d ago
and then how to get back in?
Arii•87d ago
You forgot the password to it?
Ayumi•87d ago
Well, I wrote above that yes
Arii•87d ago
That is true but I don’t even trust myself
Are you able to reset it through settings?
If you can’t then at least try restarting the device as it may update
Ayumi•87d ago
I'll do it, thanks for the help!
Arii•87d ago
np ❤️