TPM 2.0 and secure boost thing
help so basically when i start up valorant it gives me this thing saying "your account does not meet the requirements to play." then it says uinder that "TPM 2.0 and secure boost enabled" how do i fix it help
Solution:Jump to solution
The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.
248 Replies
Hi there @v so in this case you need to enable TPM2 and secure boot in your bios settings
im on windows 10 and i dont know how
i can help you with it
i also uninstalled valorant..
oh
why that
to see
if
i can reinstall
and if it fixes
but the download takes so long for me
do i redownload it then when im done
usually if the problem is tpm 2.0 and secureboot it wont
come back to you?
you can anytime come back to me i will help
my friend had this issue too
okay lemme reinstall
do it and let me know
alright
thanks btw
all good
sorry if it takes really long
all good i also can help tomorrow if it wont be ready today
okay thanks
it wont download tho
nvm i think it is now
im a noobie at valo i just got it like 2 days ago lol
just ping me when its ready
@v
this means its done right @V1kt0r
@V1kt0r
Yep
okay
are you v1kt0r
Uh who?
him
the guy helping me
yes
Uh no i am not him lol
okay
its done
im gonna run a test thing
because i seen in a video comments
ok
to just turn off VBS
and i did
That does not apply to this error code
they said it helped them
It does not apply to this error code
it wont turn on tmp 2.0 o secure boot
😔
Please press win + r. Then, enter msinfo32. Then, send a photo of the app that opens
^^ Please do this
screenshot the whole thing
?
Yes
Blur the username if u want to
^
okay
i will
this?
Please press win + r. Then, enter tpm.msc. Then, send a photo of the app that opens
i have TPM 1.2
no more val huh 😔
it was working fine before tho?
Please send the photo
i didnt fully read it!!
looks like i dont have a 1.2 huh 😔
Secure boot can be enabled but tpm cannot be
so no more val
Your CPU does not support TPM
gg
Please wait until I finish
okay
😭
Once secure boot is enabled you have a chance for the restriction to be lifted
okay how do i turn it on
If it was working then there is a chance
If it does not get lifted a BIOS update would have about a 50% chance of lifting it
i dont know how to fix this stuff so you gotta tell me what to do
One moment
okay
Restart your computer
Spam press the F2 key when the Dell logo appears to enter the BIOS.
Go to Boot > Change Secure Boot List Option to UEFI
Then send a photo from on your phone
oo bad thing is my phone is dead..
lemme go get my other one see if thats charged
Just charge it..
Who the hell has two phones
i got 3
2 for backup
dead 😔
i am
why not
ima just do the thing
without my ph one guys
ill rembember everything you say
just tell me now
^
There should also be an option that you can turn on that is off
With the name "Secure boot"
The main reason I want a photo is there's very little documentation
kay ima start now
what else should i do after
save and exit?
F10 to save and exit
did it
also my pc already anytime i start it up
it gives me a prompt saying i can click f1 to just go into the pc or f2 to setup utility
im gonna try and launch valorant
@Saucywan
if it doesnt work does that mean i cant play ever again?
Do this
again
Yes
its saying secure boot is on
but
when i go to the BIOS it says its disabled
when i launched val it said that
Where does the secure boot is on?
In the screenshot it says off
when i launch val it says that
That’s telling you to enable it
oh.
😭
oaky
Not that is enabled
brb
do i enable it?
Please send me a photo on your phone
of?
Of the secure boot menu
what
like when i restart my pc?
then go to that boot menu thing
Ye s
okay lemme go back
cant log in my discord on my phone 😔
ok
i got
my phone
on my alt
took me forever
@Saucywan
@Saucywan
sir..
!
@Saucywan ..
sorry itook long 😭
OKOK
IM IN
BUT
ALL I NEED IS TPM
what now since my CPU doesnt support it like u said
COME BACKK
@Saucywan
SIR
What the hell
I'm just getting something to eat
my god
how do i enable TPM
nvm so no val huh.
You can't
so no val 😔
You can still update your bios
how do i do tat
that
I will provide you with the download link one moment
hmmm
download link
how do i know ur not doing all this to just yk give me a virus or rat usual stuff
Because it's going to come from the Dell website
oh
oka
y
well the update thingy like
Because that's who made your computer
mess up my files or anything
It won't impact windows at all
Alienware 14 correct?
yupp
alienware sucks 😔
There's one here from 2019
mines is 2014
Correct
Yours is the a09
uhh
oh i found it
Good now just download the file
And it should walk you through on how to do everything else
this ?
Yep that's it
thanks so much
i was tweakin out earlier and almost punched a hole in my wall trying to do this myself 😭
ok do i close discor
dit tells me to
it*
okayy bye thnaks im gonna come back if it doesnt work
and im gonna quit valorant
ok now
what
do i do
@Saucywan
@Saucywan
come back
what
do
i
do next
i just started val to see if it works now
what do i do after the bio thingy
@Saucywan
😔
The bios update is done?
yeah
Please press win + r. Then, enter msinfo32. Then, send a photo of the app that opens
Windows Security > Device security > Core isolation details
I'm going to try turning on virtual based security
it just showst his when i go to windows security
Do you have a third party antivirus
Wait of course you do, you have a Alienware
how do i turn that off
They bundle that shit with mcafee SOOO HARD
so icant turn it off.
so no more val huh?
Open cmd as admin
cmd?
bcdedit /set hypervisorlaunchtype auto
i did that
We're going to turn it on
oh
okay
auto is on
so sorry if im wasting alot of ur time
and this doesnt work
No it's fine
And it will work
operation completed successfully
^
You don't have to send the photo
Just tell me what the setting virtual based security is set to
not enabled
i know how to turn it on
Was it enabled before
You said you ran the command before
Was it actually enabled before you ran the command
yeah it was
yeah
I'm guessing you got it from the riot games support site
uhh when val wasnt working?
no
it was already on i never did all that
Where did you get it
Who told you to enter that command
a youtube video..
😭
oh
ok
Then they should have also told you to disable core isolation
they said nothing about that
In the Windows Start menu, search Core isolation and press Enter to open your Device security settings.
Toggle Memory integrity on and restart your computer.
because they were in windows 11
Yeah that's what I thought
what
A It's because of your antivirus
B you have outdated version of windows
In the Windows search menu type in: winver
That will open the Windows version info
send screenshot?
iseen something about antivirus somewhere
Just tell me the version number or send a screenshot of it
I dont mean the short one I mean the very long one
that?
yup
outdated?
or antivirus
That was released this month so it is not outdated
phew
You can try deleting your antivirus of course that's completely up to you
will i get ot play valorant if i do?
Or you can submit a ticket to riot to hopefully lift the restriction do note there's a low chance of that happening
Also just try to restart your computer
Sometimes the trust factor won't change until it is restarted
okay
back
still not on
do i turn it on
i know how
Restarting your computer was not for that
Try Valorant
gotta restart it again
bro if this works
give me ur ip and im gonna give ya akiss
hm sus
:val_SusgeNoted:
still same thing man
Tpm?
yup
^
no more val huh.
thats not gonna happen
its wtv
i quit 😔
You can try
lol
it wont work bruh
how do i do it
Solution
The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.
^^
u sure
u have
no other ways?
Uninstall your antivirus and just use Windows defender
That's literally the last thing I have
Also the trust factor is per account
So playing on a different account could literally just remove it (only on that account)
oh i have 2 accounts
but the ohter one
isnt logged into anything
adn im not about to log into all that stuff 😭
how do i do this
]
i cant even turn it on.. :
Did you uninstall your antivirus?
IDK HOW..
What antivirus do you have
the freak how am i supposed to know
normal windows antivirus?
open this
In the bottom right
on your taskbar
And send a photo of all of the apps there
no antivirus
Can you show me what happens when you open Windows defender
when i type in windows defender there is no windows defender just windows security
Oh they were renamed it right
i guess
Yeah open windows security
im havingg this issue too
open your own post
so no more val huh
hm
Did you modify windows :val_PeepoStare:
i dontknow??
well i had windows 7 first since thats what all thes come from
and then i upgraded to windows 10
but val has been working
They're most likely going to ask you to reinstall windows
i downloaded the first time i got my pc
(riot support)
and i got mad cuz i was bad
so i just uninstallled
now imback at it
and better iguess
but
its been working perfectly fine
so what would trigger this thing
If you don't have an antivirus; it should be there
where do i go
Technical
ok what do itype
does that mean i do
The problem you are having
They will most likely ask you to reinstall windows; As it should be there
Just tell them about the error that you're having and that you don't have tpm at all
They will be able to take it from there
thnaks for trying sir
@Saucywan
how long do u think
its gonna take
for them to respond
A response could take up to three days
about to delete val
guys
i just wanna play bro why does this gotta happen to me at this random time anyway?
@Saucywan
To stop cheaters
BRO IM NOT EVEN
WHAT
but why was it so random
If Vanguard finds you to be a high security risk it will impose higher restrictions
You cheating? :Susge:
no bro i barely hit my shots 😭
i can send u clips
when i get it fix
i can get medal and show u
i just started the game bro 😭
and the ppl on my team call me trash..
someone called me a smurf idk what that is
:val_CatBigStare:
its when someone is a high rank and they make a new account and go in to a lower rank than they are and they try hard and the people get mad
im not even high rank.
the first time i made my account
was in like 2022 - 2023
and i never played valorant 😭
then they are probably just trolling
well i did hit some crazy kills
on like 3rd round
bro
i just wanna play 😭
@Saucywan
can u help em
help me fix it
u got any other ways like any other ways
Who?
@v
open bios on startup by restarting your pc and spamming f2
then locate secure boot and TPM and enable both of them
This ticket was already marked as solved; please do do not give advice that was already tried
Read the entire ticket before giving advice
ok
YUOU
YOU
do u have any other ways to fix it bro 😭
ive given up all hope and went to roblox valorant ngl.
why did bro ask this so many times instead of just letting bro help you 💀
he did help em
me*
dummy
read the full thing
before speaking
?????
i never said he didn't lmfao
bro doesn't have reading comprehension
do in the end it did work and you could play?
no my pc isnt compatible for TPM 2.0\
rip
ya