Account problem

I have not used the account for almost an year and i event reset my password and still its the samee whyyyyyyyyyyy
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13 Replies
Arii
Arii4mo ago
If your account is old then you may need to update it to a riot account, it could also just be that you entered the wrong things or chose the wrong region there
deleted
deleted4mo ago
cant update also as soon as i click update it will redirect me to login page and i have entered the correct id and pass
Arii
Arii4mo ago
Just to confirm, suchett is your signin and not the normal riot name right? And you didn’t just confuse the two
deleted
deleted4mo ago
wait letme check
Arii
Arii4mo ago
Also that second login page it redirects to works differently than the first one as it allows you to use your old sign-in while the new one doesn’t
deleted
deleted4mo ago
i am stuck i cant delete account also i cant create new one also what to do
Arii
Arii4mo ago
Well you can’t delete the account without signing in first, not sure why you’d want to, being unable to create a new account is a separate issue that I would preferably not get into tbh If you’ve confirmed it’s the right sign in username using the old emails from riot and you are unable to upgrade to a riot account using the automatic tool then you need to contact riot support to have it handled
deleted
deleted4mo ago
how do i contact
Arii
Arii4mo ago
;support
VANGUARD
VANGUARD4mo ago
The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.
Arii
Arii4mo ago
Alternatively you can try using the automatic recovery tool on their website if you want to here: https://support-leagueoflegends.riotgames.com/hc/en-us/articles/360037644973-Recover-Your-Account
deleted
deleted4mo ago
does not work i have submitted a ticket
Arii
Arii4mo ago
Yeah that is your best bet at this point