R
Railway•5mo ago
paranoid.privacy

Made a Paid account with Email and linking it with GitHub makes a separate trial account

Hello Guys! I bought Railway Hobby plan three days ago and I'm trying to build my apps on Railway. But, however, I found that to build apps on Railway, I need a GitHub account so, it always Railway always asks me to connect my GitHub account. The problem is, I have made my account with my Email ID and didn't had a GitHub account earlier. So, when I try to connect my GitHub account to my Paid account, it automatically creates a separate account with Trial Plan limiting my ability to use and work Railway. Kindly guide me through to resolve this issue. Thank you!
Solution:
railway is phasing out email support, instead, please open a post here https://help.railway.app/support and someone will escalate it to the team
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4 Replies
Percy
Percy•5mo ago
Project ID: N/A
paranoid.privacy
paranoid.privacy•5mo ago
N/A
Sr Izan
Sr Izan•5mo ago
this looks like one of those things where you should send an email to support
Solution
Brody
Brody•5mo ago
railway is phasing out email support, instead, please open a post here https://help.railway.app/support and someone will escalate it to the team
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