Problem logging into the game and connection
Hello! When trying to log in, an error occurs (screenshots). If i wait for the time specified in the error, i can log into the account, but after about 10-15 minutes of play it appears again. I'm using an emulator (Bluestacks 5).
Error text: "There was a client-side error with your network or device. To ensure the security of your data, check your network and device before reconnecting."
![No description](https://answer-overflow-discord-attachments.s3.amazonaws.com/1215386375550009394/1a5a4df6-4045-450b-b3c6-a1e378f5c5c8.jpg)
![No description](https://answer-overflow-discord-attachments.s3.amazonaws.com/1215386376258715668/1.png)
3 Replies
Kindly contact customer service of the software you are using, @Pølska Krøwka
Also, if you want, you can try using Gameloop, official Tencent emulator
Thanks
Hello, @Pølska Krøwka! There are different types of emulators available, but the only recommended emulator is GameLoop: https://www.gameloop.com/.
Please note that accounts are suspended for violating PUBG MOBILE's terms of service: https://www.pubgmobile.com/terms.html. If you believe that your account was wrongfully suspended, please utilize the File Claim option when trying to log into your account.