V
VALORANT•3mo ago
soojie

log-in not working

So my friend had this error yesterday, and we tried a bunch of different stuff like changing admin, firewall, etc. (im not really that smart for stuff like this). We ended up uninstalling/reinstalling everything yesterday, vanguard and client, and it worked but for some reason it happened again today. My friends not banned as I myself can log-in through my own client. What else can be done?
No description
68 Replies
soojie
soojie•3mo ago
oh yeah they're also unable to log-in at all on the website for installing
Felix :D
Felix :D•3mo ago
mmhm interesting I had this before and u just gotta wait it out
soojie
soojie•3mo ago
ehh is that really the only option
Felix :D
Felix :D•3mo ago
Its the only one that is guaranteed to work i dont want to fiddle with settings and things if it isn't a problem with your laptop pc idk why i said that So he can play other games? its just valorant?
soojie
soojie•3mo ago
yeah just val or ill assume all riot games like lol and tft but they only play val
Felix :D
Felix :D•3mo ago
hmmm and theyve tried reinstalling i presume can they try anoither account? like google?
soojie
soojie•3mo ago
yeah this is like the third time and its been two days they use google as their log in i asked them to try their riot user instead may it be the problem, but they said that even the user doesnt work
Felix :D
Felix :D•3mo ago
wow so google doesnt work and that doesnt work
soojie
soojie•3mo ago
yep but its entirely a problem on their side, but idk if its client-wise or something else
Felix :D
Felix :D•3mo ago
when u uninstalled
soojie
soojie•3mo ago
because i can log in on their acc just fine when i tested it
Felix :D
Felix :D•3mo ago
did u install vanguard first and then valorant or how was it uninstalled If it was reinstalled i dont think it would be
soojie
soojie•3mo ago
they said the uninstall app on the control panel thing
Felix :D
Felix :D•3mo ago
okay well i think 1 more time try uninstall it by uninstalling vanguard first
LUFFY
LUFFY•3mo ago
Open task manger
Felix :D
Felix :D•3mo ago
then uninstall valorant then the launcher! (yay an actual person)
LUFFY
LUFFY•3mo ago
Find anything related to riot client Click on it then end task
Felix :D
Felix :D•3mo ago
I was gonna say that but after uninstalling 😮
soojie
soojie•3mo ago
ill tell them that because they just defaulted rn to deleting it again so now we're waiting for it to install
LUFFY
LUFFY•3mo ago
Its not gonna work im sure
soojie
soojie•3mo ago
ogey wait here
soojie
soojie•3mo ago
No description
soojie
soojie•3mo ago
compared to the first pic theres the log in stuff but still cant
LUFFY
LUFFY•3mo ago
@soojie Open task manager Find anything related to riot client click on it then end task
Felix :D
Felix :D•3mo ago
So they uninstalled and are now re-installing vanguard?
soojie
soojie•3mo ago
no no we havent tried anything you guys said but rn they said theres like three riot clients open
Felix :D
Felix :D•3mo ago
yes you'll ahve to scroll a bit. Also when its running, go to details and it should say vgx or smth, try force enable it
LUFFY
LUFFY•3mo ago
Felix can you pls stop interfering
Felix :D
Felix :D•3mo ago
damn ok then erm yes delete everything erm i was the orginal person here! ! ! all ur saying is what i already said...
LUFFY
LUFFY•3mo ago
Pls give me 2mint
soojie
soojie•3mo ago
they ask if this won't stop the download?
Felix :D
Felix :D•3mo ago
bet if u have multiple things downloading at once i dont think it will work very nicely
LUFFY
LUFFY•3mo ago
Right click on valo properties then compatibility Send ss
soojie
soojie•3mo ago
No description
soojie
soojie•3mo ago
would it be that
LUFFY
LUFFY•3mo ago
Mark run this program as admin Show compatibility tab of valorant to please
Felix :D
Felix :D•3mo ago
You can do that just by clicking run as administrator instead of changing it to do that bc then it will do that all the time he wants a full on vc to screensharew and stuff ngl
LUFFY
LUFFY•3mo ago
Bro i already said that pls stop interfering
soojie
soojie•3mo ago
wait you can check val as well? like as its downloading
Felix :D
Felix :D•3mo ago
huh what do u mean
LUFFY
LUFFY•3mo ago
You literally wasted hes time by saying reinstall valo
Felix :D
Felix :D•3mo ago
why?
LUFFY
LUFFY•3mo ago
Its not gonna workkkkkk
Felix :D
Felix :D•3mo ago
ok did u fix it then?
LUFFY
LUFFY•3mo ago
He still cant sign in
soojie
soojie•3mo ago
no no, my friend just did it no one told me to uninstall they're the one that uninstalled it
Felix :D
Felix :D•3mo ago
mmhmmm they are smart reinstalling fixes a lot of things
LUFFY
LUFFY•3mo ago
Lot of people are facing this problem right now
soojie
soojie•3mo ago
but its the third time, so im pretty sure nothings being fixed
Felix :D
Felix :D•3mo ago
they really arent yea it just depends how they uninstalled it
LUFFY
LUFFY•3mo ago
Uninstalling is not gonna help
soojie
soojie•3mo ago
yeah... i told them to wait
Felix :D
Felix :D•3mo ago
reinstalling just makes sure that it isnt a problem with the game files
soojie
soojie•3mo ago
well its gonna be a while before we check its still at 78%
Felix :D
Felix :D•3mo ago
lmao its alr @smurf just write a lit of possibly soluitions so they can try it in their own time
LUFFY
LUFFY•3mo ago
Tag me when this dumbo leaves
Felix :D
Felix :D•3mo ago
* Reinstall vanguard * Run val as admin * end all val/riot related tasks * force enable vgx in details * disable wifi and re-enable/connect to differnet wifi network
soojie
soojie•3mo ago
uh before you disappear, i have a friend also with a similar problem but instead they get another error called van 68 but its the exact same thing happening to my friend now
Felix :D
Felix :D•3mo ago
oh okay so van68 is an error code i can work with ! So van 68 is an issue relating to riot not being able to understnad what games you own and what files yuou have etc. so for that there are a lot of things that could be wrong so id reccomend just submitting a ticket on tehir actual website community support is for most well known simple to fix issues https://support-valorant.riotgames.com/hc/en-us/requests/new
LUFFY
LUFFY•3mo ago
@soojie their are lot of people facing this issue everyone tried but none can fix it I have 3 or 4 methods if you wanna try tell me
soojie
soojie•3mo ago
you can send them ill just send it to them they said preferably not uninstalling again
LUFFY
LUFFY•3mo ago
1: Open task manager find anything related to riot client click on it then end task 2: Check if your valorant is running as admin Right click>> properties>>compatibility 3: Win+r then type %localappdata% Find riot games folder and delete it 4: Open cmd as admin type ipconfig /flushdns @soojie here we go
soojie
soojie•3mo ago
thank you boss can we do this like off the bat bc rn it just finished downloading for them or do we try it when the problem comes again
LUFFY
LUFFY•3mo ago
If the problem is still coming do it
soojie
soojie•3mo ago
okok ill let you know whenever thank you again!
LUFFY
LUFFY•3mo ago
Np
soojie
soojie•3mo ago
uh boss i forogt to update but it died again but what you recommended helped. so far my friend's game hasn't died again. ty again :>
LUFFY
LUFFY•3mo ago
:val_Prayge: Np