Custom SMTP Error
Hello, I'm having difficulty incorporating custom SMTP configuration when sending an email block. When hovering over the username field, an error message prompts to include "@" in the email address. Additionally, an error stating "Unable to connect" appears without any accompanying error log.
12 Replies
There should be more info about the error in the console
(How to open the console: https://support.monday.com/hc/en-us/articles/360002197259-How-to-open-the-developer-console#:~:text=Step%201%3A%20To%20open%20the,to%20open%20the%20developer%20console.)
Support
How to open the developer console
7 min read
Guide
A developer console is a tool that logs information about the backend operations of the sites you visit and applications you run. The information logged in the console can he...
504: Gateway time-out is the error
So your SMTP config points to something that times out!
Tried with same credentials in a SMTP testing site, works fine.
.
Can you show both configuration screenshots?
Have you tried unchecking the "Secure" option?
Yes but it's not working
Kindly let me know asap
Try port 587
with secure disabled
It worked! Thank u!
@Baptiste I have issues with this function, when try add SMTP account and click create and show this error (Screenshot). When check network tab for API
/api/integrations/email/test-config return 500.
It means your SMTP credentials are incorrect