unfair AFK ban

I was loading into a TDM game and the game just freezed, i even took a video of it. Then after 8 minutes the game finally loads and I am in the lobby banned for 14 days, I already sent a ticket in the support page but a bot keeps answering my tickets immediately. How do I contact a real person so I can explain what happened:Omen_Cry: . I play on latam servers btw.
8 Replies
lyra
lyra3mo ago
are you using an ssd or hdd? ;hdd
VANGUARD
VANGUARD3mo ago
This is an issue with files loading off of your disk. You might have a HDD. If you do, you should defragment it or get an SSD and place Valorant on it. Use windows key + r than type "dfrgui" to check what type of drive you have. Learn how to defragment: https://support.microsoft.com/en-us/windows/defragment-your-windows-10-pc-048aefac-7f1f-4632-d48a-9700c4ec702a
Solid State Drives (SSD) and Hard Disk Drives (HDD) are data storage devices. SSDs are usually much smaller, thinner, and offer more storage volume, speed, and efficiency compared to HDDs.
lyra
lyra3mo ago
Valorant is heavily dependent on fast read and write speeds to load up the game
micho_op
micho_op3mo ago
my game is installed in my ssd
lyra
lyra3mo ago
oh- hmmmm
micho_op
micho_op3mo ago
I have my ethernet connection on
lyra
lyra3mo ago
computer specs?
micho_op
micho_op3mo ago
I7 9thgent nvidia 1650 16gb ram 500 ssd 1tb hdd intel processor I just want to talk to a real person so I can explain the problem, not to a bot :val_KekwSob: