Help
Hello moderators, I had an incident, I was blocked for 10 years. But I did not commit a violation towards pubg. And please reconsider the ban. My ID 5639653470
33 Replies
it happened unexpectedly, I entered the game to play Erangel, but when I was at the event, they killed me, after that I quit the game because my device vivo y20 my weakness often left the game
I honestly donβt understand why I was blocked, I was banned for 3 days and after 6 minutes for 10 years
I can provide all the information if needed
Where did you dowland it?
Was your phone jailbroken?
I downloaded pubg mobile on the play store
Yeah it was banned cuz of you playing on unofficial phone maybe
Any kind of 3rd party app?
Like recording?
You know they can see your info so be honest
the phone was not hacked
Cuz it is pretty hard to get unbanned
Did you use vpn?
Π½Π΅Ρ
didn't use VPN
Hmm you did violate it somehow
They don't just ban without reason
They can't ban you without specified action.
To be honest, this happened when I was kicked out of the game and after logging in I was given a ban for 3 days and then for 10 years
I'm sorry but my English is bad
They will decide in the end
Help
I have an issue
No mods here
Iβm just saying honestly itβs a shame they just gave me a ban
Open a ticket and wait for response
You are not alone buddy
How do i get to talk to an official? I'm new on discord
thanks for support
Open a ticket and wait for a response
I am not a mod or associate so wait for their response
Good luck tho
I did just that, but they didnβt approve my appeal
If your words are true it may be possible to regain your account
Yeah same
You did not provide necessary info maybe?
Can you tell me where can I submit my issue so the official mods can see it
I give my word to pubg that I have not used and will not use cheats or programs
#support here read the rules before posting
wait, did I apply correctly?
So if I post my issue under the support tab the mods can see it right?
Yes they will reply maybe
Yeah just don't worry about it
Fine
The recall rebate event is missing from My account π and I had recalled 6 players but the event was gone
Well, what happens is I just have to wait for a response from the moderator
Idk reset your connection?
Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service. If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation through https://ptb.discord.com/channels/393088095840370689/1219166294105133086.
why should I suffer for their mistakes? Why should I do this?