account recovery

Please explain every step of the account recovery method , cause I don't receive the secondary verification code on my phone since 13/03/2024 and the support team asked me to fill the recovery account method on 25/032024 but I fill in 2 time and got reject , so I want to known where it went wrong , it is my account so I don't think I send fake or error information though so I want to know why it didn't work Help me
Piston15d ago
Rejected claims indicate that one or more of the information provided are not accurate. Please ensure that everything is correct before submitting a claim.
BₒT ₉₄₅14d ago
Does buying the UC on a site because you don't have a credit card is a problem in account recovery ??because I think that's where I must have made the mistake . I bought my UC from