R
Railway•7mo ago
Zef

Payments taken then instantly refunded

Hi we have been experiencing this problem for a few months now. Railway takes our payment at the start of the billing period, and then a few minutes later we are instantly refunded the full amount, and the payment shows as failed in the Railway UI. We then have to manually pay it, using the exact same card. See the screenshot attached from our banking app. This is a very annoying bug because if we forget to manually make the payments the service could be stopped. Thanks for your help.
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11 Replies
Percy
Percy•7mo ago
Project ID: N/A
Zef
Zef•7mo ago
N/A
Brody
Brody•7mo ago
would you happen to be using a card that doesn't support recurring payments?
Zef
Zef•7mo ago
Hey no we use the card for loads of other recurring payments
Zef
Zef•7mo ago
Its happening with two seperate cards for us both https://monzo.com/ business acounts
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Brody
Brody•7mo ago
Gotcha, just needed to check. Please login to the help station so I can private and escalate your thread to the team - https://help.railway.app/questions/payments-taken-then-instantly-refunded-b64dbe7b
Zef
Zef•7mo ago
@Brody thanks done 🙂
Brody
Brody•7mo ago
okay I have made that private so I can no longer see what's said, the team will get in touch with you there! so make sure you have those emails enabled from within your railway account settings
Duchess
Duchess•7mo ago
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Duchess
Duchess•7mo ago
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Duchess
Duchess•7mo ago
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